Top 10 Best Enterprise Instant Messaging Software [2025]
Published On September 15th, 2025 Communication
Everyone, including me and you, has been obsessed with software that demands us to open and close often.
The app could change based on our job, position, or use case, but I’m pretty sure we all use at least one instant messaging software for entertainment, team collaboration, customer communication or even dating.
The usage and demand of instant messaging solutions have been constantly increasing year by year. However does your messaging app align with your business needs?
If the answer is “no,” then make sure you read this article completely to learn about instant messaging strategies; if it’s a “yes,” we have listed top-notch instant chat apps to upgrade your business.
Table of Contents
What is Instant Messaging?
Instant messaging (IM) is a real-time communication that allows users to send or receive written messages, make voice and video calls, share files, media and images over the internet. Users can simply access these platforms on apps on their mobile or computer.
What is an Enterprise Instant Messaging Solution?
Instant messaging is software that enables users to exchange information, including text chats, voice calls, video conferencing, and files, through the Internet.
This messaging app works using asynchronous messaging, which allows users on both sides to have complete freedom to start, pause, and resume conversations.
Enterprises that choose their preferred platform, tech stack, in-app communication features with their own branding capabilities to build their instant messaging app using chat software. Recognizing employees for their contributions through employee recognition software can further strengthen team communication and boost morale in a digital workspace.
How Does an Instant Messaging Software Work?
As the name suggests, instant messaging (IM) is a type of communication that connects two or more people in real time over the Internet.
Apart from direct messaging, instant chat software is widely used in many places, such as food delivery apps, cab services, and more. This quick integration demonstrates successful integration in troubleshooting and customer enquiries.
Let’s see how all these real-time scenarios happen in the backend.
- Client Software: The messaging app that helps to send text messages is called client software that is connected with servers.
- Server: The client software relies on servers to facilitate communications between users. These servers consistently monitor the network for incoming and outgoing messages and chats.
- Message Transmission: When a user types a message and sends it, the client software encrypts the message and then directs it to the server. Then, the server routes the message to the recipient’s device. Later, the recipient’s client software receives and decrypts the message.
- Complete Source Code
- Lifetime Data Ownership
- Deploy on Own Server
Functionalities of Mobile Messaging Solution:
These functionalities are a must if you are going for an instant messaging solution.
➡️ File transfers of unlimited size
➡️ HD Voice and video calling
➡️ Screen sharing
➡️ Whiteboard capabilities
➡️ Real-time Chat
➡️ SIP/VoIP calling
➡️ Video conferencing
➡️ Screen sharing
➡️ Automated reminder
We have a list below if you are wondering which platform to use. Do check out them
10 Best Enterprise Instant Messaging Software
The Top 10 Best Instant Messaging Software are MirrorFly, Rocketchat, Twilio, Cometchat, Apphitect, Weavy, Zulip, Mattermost, Wire, and Nextcloud.
Let’s look at some of these listed solutions,
1. MirrorFly
The Most Developer-friendly Self Hosted IM Software
MirrorFly is a leading self-hosted chat API and SDK provider with 1000+ in-app communication features including instant messaging, voice calls, and video conferencing for all use cases with extensive customization.
Based on business requirements, you can develop messaging software of your own with selective features and hosting along with branding elements. Also, MirrorFly offers dedicated developer support to handle integration and migration processes.
Fly is a top-range in-app chat API and SDK provider with voice, chat, and video solutions. It has an extensive range of messaging services for a monthly fee and annual subscription, and it offers numerous advantages.
MirrorFly Features:
➡️ 100% customizable Chat API, SDK For online and mobile apps,
➡️ Exclusive cloud hosting
➡️ Unmatched tech support
➡️ Reasonable pricing
Essential Characteristics
Supported Platforms: Android | iOS | Mac | Windows | Linux and more.
Use Cases: Use cases: Digital Healthcare, E-learning, Gaming, Social & Dating, Financial, E-Commerce, Logistics/shipping , Information technology, Fitness application. SaaS business
Supported Languages: Flutter, Java, React Native, JavaScript, Kotlin, Swift, React, Angular, Vue.js.
Price Setting Method:
MirrorFly provides two types of pricing:
- SaaP (self-hosted): 100% customizable SDKs at a One-time License fee
- SaaS: Essentials starts from $399/month | Premium starts from $999/month
2. Rocket.chat
The On-premise Chat Service Built For Teams
Rocket. Chat is an open-source chat platform that is secure and adaptable and is made for businesses with high data security requirements. It connects coworkers, organizations, and customers by seamlessly integrating real-time interactions across web, desktop, and mobile devices.
Features include
➡️ File Sharing.
➡️ Notifications.
➡️ Search.
➡️ Mobile Application.
➡️ Web Application.
Essential Characteristics:
Supported Platforms:Mobile and Web
Use Cases: Defense, Healthcare, Finance, E-commerce, Education.
Supported Languages: JavaScript, C#, PHP, Node.js, Python, Ruby.
Price Setting Method:
- Starts from $499/month
3. Twilio
The Best Corporate Messaging API Provider
Twilio’s market-leading and reliable instant chat platform effectively drives customer engagement and offers web and mobile-based chat solutions with its web service APIs and programmable communication tools.
Features:
➡️ Voice SDK
➡️ Media stream
➡️ Interconnect
➡️ SIP trunking
Essential Characteristics:
Supported Platforms:Mobile and Web
Use Cases: Healthcare, Finance, E-commerce, Retail, Real-Estate.
Supported Languages: Java, C#, PHP, Node.js, Python, Ruby.
Price Setting Method:
- Starts from $452/month
4. Cometchat
The Most Secure On-Prem Messaging API Provider
Cometchat offers Flexible SDKs, APIs, and UI Kits thatCometchat is a leading instant messaging platform that offers flexible SDKs, APIs, and UI Kits that power voice, video, and in-app chat? CometChat provides a User-to-user chat on any supported platform, and a single “CometChat App” connects all the users in your app. Comtechat is best for enterprises and business corporations.
Features include
➡️ Chat messaging
➡️ Voice and video calls
➡️ UI kit
➡️ Analytics
➡️ Extensions
➡️ Bot chats
Essential Characteristics:
Supported Platforms:Chat SDK for iOS, Android & Web.
Use Cases:Telemedicine, Social & Dating, Transportation, Telecom, FinTech, Gaming.
Supported Languages: Javascript, React, Kotlin, Swift, Flutter, Objective C, Angular, PHP.
Price Setting Method:
Starts from $529/month
5. Apphitect
The #1 Self-hosted IM Platform For Modern Apps
Apphitect IM Solution provides high-stakes technological solutions based on cross-platform development, enterprise mobility, and mobile app development.
Features
➡️ 150+ call and chat features with 100% customization.
➡️ White-label communication software.
➡️ High security and scalability.
➡️ Dedicated assistance
Essential Characteristics:
Supported Platforms:Mobile and Web Apps.
Use Cases:Healthcare, Gaming, Social & Dating, Online Marketplace, telecom.
Supported Languages: Javascript, React, Kotlin, Swift, Flutter, Objective C, Angular.
Price Setting Method: :
Fully customizable SDKs at a one-time license fee. Talk with support to get personalized quote.
6. Weavy
fully featured chat experience in minutes
Weavy is a comprehensive toolset that allows developers to quickly customize and add community, productivity, and collaboration capabilities to online and mobile products using a white-label SDK and API. For its easy integration and seamless support, Weavy will be the best fit for food delivery and rental cab instant messaging.
Features
➡️ Files API
➡️ Chat API
➡️ Chat solution
➡️ Cloud storage
➡️ File sharing
Essential Characteristics
Supported Platforms:Android, iOS, Web, and Desktop.
Use Cases: IT Projects, Engineering, Transportation.
Supported Languages:Javascript, Swift, Python, Ruby, Objective-C, Node.js.
Price Setting Method:
Starts from $400/month
7. Zulip
Highly Flexible Platform For Third-Party Integrations
It is oIt is one of the free and open-source APIs and a great alternative to Slack. It combines the best of email and chat to make remote work productive. Zulip is best for internal teams and remote employees to work better with interactive features like instant chat, voice calls, and whiteboards to keep everyone on the same page.
Zulip features
➡️ Chat API
➡️ Messaging
➡️ Video calls
➡️ Scheduled messaging
➡️ Muted streams
Essential Characteristics:
Supported Platforms:Windows, macOS, Android, iOS, Terminal, Linux.
Use Cases:Business, Education, Res.
Price Setting Method:
Starters from $399/month
8. Mattermost
The Highly Trusted OnPremise Chat Software For Enterprises
Mattermost is an open-source platform that enables safe collaboration in self-hosted chat programs featuring file sharing, search, and integrations; groups and businesses can use it as an internal chat.
Features
➡️ Group messaging
➡️ Unlimited chat history
➡️ Screen share
➡️ File sharing
Essential Characteristics:
Supported Platforms:Android, iOS, Web, and Desktop
Use Cases:Healthcare, Financial service, Gov
Supported Languages:Javascript, Swift, Python, Ruby, Objective-C, Node.js.
Price Setting Method:
Starts from $399/month
Packages begin at USD 10 per user/month
9. Wire
The Most Secure & Customizable Instant Messenger Service
Wire provides an end-to-end encrypted chat app to communicate, share, and collaborate with customers and teams using a single app. It offers file-sharing, audio and video conferencing, guest rooms, and group calls.
Wire features:
➡️ End-to-end (E2E) encryption.
➡️ Encryption algorithms: Proteus protocol, WebRTC (DTLS, KASE, SRTP) with PFS.
➡️ Open source.
➡️ Self-destructing messages.
Essential Characteristics:
Supported Platforms:iOS | macOS | Android | Windows |
Use Cases:Law, Science, Security, Culture, Economy
Supported Languages:Java, JavaScript, React, PHP
Price Setting Method:
Basic pack starts form $299/month.
10. Nextcloud
The Modern Self-hosted Collaboration Tool
Nextcloud Talk is one of the best self-hosted on-premises audio/video and chat communication services. It provides a cutting-edge on-premises content collaboration platform with real-time voice, video chat, and groupware on mobile, desktop, and the web.
Features
➡️ Sync and share files
➡️ Cloud storage, video conferencing
➡️ Voice chat
➡️ Encrypted connection.
➡️ Conversation manager
Essential Characteristics:
Supported Platforms: iOS | macOS | Android | Windows | Linux | Web
Use Cases:Enterprise, Education
Supported Languages:Java, JavaScript, React, PHP.
Price Setting Method:
Starts from $499/month
Surprising Instant Messaging Statistics + Facts
- The global IM market size is projected to grow from USD 39.8 billion in 2023 to USD 89.6 billion by 2032, at a CAGR of 9.4%. (Source: Instant Messaging Market Report)
- AI-powered chatbots, personalization, and automation are becoming mainstream. (Source: Instant Messaging System Report)
- Leading IM platforms often have 2+ billion users globally. (Source: IM Navigating Dynamics Report) Software dominates revenue, but the services segment is growing faster. (Source: Instant Messaging Software Market Report)
- Cloud deployment is witnessing the highest growth, driven by scalability and cost benefits. (Source: Instant Messaging Software Market Report)
- On-premises deployment remains popular for BFSI and healthcare sectors due to security needs. (Source: Instant Messaging Software Market Report)
- Large enterprises dominate revenue, but SMEs are expected to grow faster. (Source: Instant Messaging Software Market Report)
- Asia Pacific leads the global IM market, driven by digitalization and smartphone growth. (Source: IM Navigating Dynamics Report, Instant Messaging Market Report)
- North America holds ~35% share of the Business IM market, with a CAGR of 7.5%. (Source: Business IM Software Market Report)
- Asia Pacific holds ~28% share, growing at 9% CAGR. (Source: Business IM Software Market Report)
- Europe holds ~25% share, growing at 6.8% CAGR. (Source: Business IM Software Market Report)
Top Consumer-Oriented Instant Messaging Apps
Although there are several instant messaging software for businesses, all of them have been built based on their inspiration from the Business-to-Customer (B2C) IM apps that people commonly use.
On that front, here are some of the popular consumer-oriented apps that you may need to refer to before you choose your IM software.
1. WhatsApp
Most of us use WhatsApp as a primary messaging software for personal use. After WhatsApp introduced its business messaging, several companies have adopted this platform as a medium for their customers to connect to their business to make purchases, inquire services and get support instantly.
2. Facebook Messenger
Facebook Messenger is widely used for personal interactions and businesses make use of this platform to penetrate across a space where their customers hang out the most. They use messenger to automate interactions and offer support 24/7 along with options to integrate live chat plugins and extensions.
3. WeChat
If businesses prefer to use a common instant messaging platform, WeChat is another good option where they can share QR codes, launch ads, create content and showcase their catalogues to their customers as a means to reach a mass customer base.
4. Telegram
Telegram is another messaging platform that’s quite popular for its business groups and channels to showcase and share their products and services to a large number of audiences. Most consumer-focused businesses use this platform for its security encryptions that keeps user data safe.
5. Slack
Slack is one excellent internal communication software that lets users create various channels for each topic, product or service. The platform is also well-known for team collaboration features like screen-sharing, video calling and media sharing capabilities.
Conclusion:
We hope the list provided will help you choose the right platform for your software; make sure you understand your business needs, check the feasibility of messaging SDKs with your app through a quick free demo and then go for choosing the chat API, SDK’s. The most sought-after and top businesses go for the top 3 in the list above; for more information on the chat API, talk to an expert who can clarify your queries in minutes.
Looking To Build Your Own Instant Messaging App?
Get our enterprise-grade communication solution, that can be set up on your company servers.
Contact Sales
100% customizable-
White-label solution
-
Full source code
Frequently Asked Questions:
Which is the most popular instant chat solution?
WhatsApp and Messenger are the top most used instant chat solutions used by millions of users across the globe for both personal and professional communications. They also do offer voice, and video communications without the need for switching between apps.
Why is instant messaging good for business?
Instant messaging helps businesses make decisions and solve problems quickly through real-time communication, without the need for waiting for replies as in email communication. IM software also drives team collaboration, and streamlines workflows, allowing for more focused work without lengthy discussions.
What are some of the instant messaging apps used in businesses?
Teams, Slack, Discord, Signal, and Zoho Cliq are some of the best instant messaging apps that can be used for internal communication.
However, if you want to build a Slack-like messaging platform and customize it to your needs, you may use MirrorFly’s in-app messaging SDKs for quicker development & advanced features.
What are the 4 key features of instant chat?
The four key features of an instant messaging solution include:
1. Text messages (Single or group chats)
2. File sharing (audio, documents, video)
3. Audio calling
4. Video calling and conferencing
How does instant messaging work?
Instant messaging works by initiating a connection between two or more persons over the internet by using a chat server. Once a connection is established, users can send messages, share files, and make audio or video calls through an instant messaging platform.
What are instant messaging programs?
Instant messaging (IM) platforms are apps that enable users to send and receive written messages, and other media in real-time just with an internet connection. They also include video and voice calls for face-to-face interactions without requiring any complex phone-line setup.
Instant messaging vs. live chat vs. chatbots. What are the differences?
Instant messaging connects users for asynchronous communication, while live chat offers personalized support in real-time. On the other hand chatbots can handle repetitive high-volume questions 24/7 without human intervention. Overall, all the 3 forms of messaging have become an essential part of modern messaging strategy to keep conversations going.
How can businesses get started with messaging software?
To start with a messaging software, identify your customer needs, and understand them clearly. Pick a messaging software, integrate it into your existing system.
Customize the features, branding elements, and security features and launch it on the platforms that your users prefer to access your platform. Get feedback and improve your messaging app strategy periodically to stay up-to-date.
Related Articles
- Importance Of Dedicated Development Team In 2025
- Best Real-Time Chat Solutions for Business in 2025
- What is a VoIP Phone? – A Complete Guide in 2025 for Beginners
- How To Build A Chat System: A Complete Guide in 2025
hi,
Thanks for sharing, Can instant messaging solutions be used for business communication?
Hi Mugil,
Yes, instant messaging solutions can be effectively utilized for business communication. They offer real-time interaction, quick decision-making, enhanced collaboration among team members, and can streamline communication processes, leading to increased productivity and efficiency within the organization.
Hi,
This is prema, can anyone explain me that Is instant messaging useful?
Hello Prema,
Yes, instant messaging is useful as it enables quick communication, fosters collaboration, facilitates file sharing, supports real-time updates, and enhances connectivity, making it a valuable tool for both personal and professional communication needs.
Hi,
This is so informative blog. Can you list me what are the 4 key features of instant messaging?
Hi Helena,
Thanks. Certainly!
Key features of instant messaging include:
Hi Guys,
Which one you will suggest for the best solution for instant messaging?
Hello Kiren,
The best solution for instant messaging depends on your specific needs and preferences. Popular options include Slack, Microsoft Teams, Discord, and WhatsApp for Business, each offering unique features catering to different users. Consider factors such as user interface, integration capabilities, security measures, and scalability when choosing the most suitable solution for your communication requirements.
Hello team,
Are these instant messaging platforms customizable to fit specific business needs?
Hello Jasmin,
Many instant messaging platforms offer varying degrees of customization. Look for platforms allowing custom branding, integrations, and API access to tailor functionalities to specific business requirements. Some offer customizable user interfaces, security settings, and workflow adjustments. Assess the platform’s flexibility, available customization options, and developer tools to ensure it aligns with your business’s unique needs and can adapt as your needs evolve.
I’m Jawahar, Can these platforms integrate with other business tools like project management or CRM software?
Hi Jawahar,
Yes, many messaging platforms offer integrations with popular project management and CRM tools. Explore platform-specific integration options or APIs to seamlessly connect your messaging platform with essential business tools, streamlining workflow and data accessibility across systems.
hey,
It’s Wow but, could you clear that How secure are these messaging platforms for sensitive business communications?
hi Stemin,
Messaging platform security varies. Opt for platforms with end-to-end encryption, two-factor authentication, and compliance with industry standards (like GDPR or HIPAA). However, for highly sensitive data, consider specialized secure communication tools vetted for robust encryption and privacy protocols.
hi,
I just went through this article, it was really good. How do I choose the right instant messaging software for my existing or new business?
Hello Sasha,
For choosing a right solution, just Select an instant messaging software by considering scalability, security features, integration capabilities, ease of use, and cross-platform accessibility. Assess how it aligns with your business needs, team collaboration requirements, and future growth prospects.