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24/7 Support Engineer

ChennaiDevelopmentFull-Time

We are looking 24/7 Support Engineer with strong AWS and Linux experience in the past. Its a hot open position preferring short joiners and Chennai localities.

Required Skills:

  • Mandatory Skills: AWS or Google Cloud or On-Premises with Linux
  • Bachelor’s degree in engineering or a related field
  • Should have good written and verbal communication skills. (Mandatory)
  • Should you have good experiences in cloud services management (AWS, Google Cloud andOn-Premises).
  • Should have good knowledge in Jenkins, CICD, VMware, networking processes.
  • Experience in Ansible is an added advantage.
  • Proven technical support experience of at least 3 years supporting applications and a minimum of 2 year experience in L2 support
  • Plan the shift hours and manage the resources.
  • Ready to work on 24/7 shifts , weekends and other holidays as required by the business.
  • Excellent written and verbal communication skills
  • Passionate about learning and mastering new technologies and skills
  • Applicants with a programming background are preferred.

Key Responsibilities:

  • Investigate and identify the root cause of customer issues and drive resolutions across various teams
  • Provide expert-level technical support and deal with issues escalated by junior support staff
  • Manage customer issues related to the configuration, and operation of the product suite and cloud deployments on a timely basis
  • Document defect and enhancement requests on behalf of customers
  • Drive Post Mortem analysis for customer incidents and push for preventive measures to avoid future recurrence
  • Give customers prompt and reliable updates related to the server.
  • Work with internal teams in a consultative and supportive role
  • Train teams/members on the nuances of applications using simulations when required
  • Work as an advisor on the product best practices for better supportability

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