AI Powered Chat System for 
Vehicles
ZF, a leading transit service provider, teamed up with CONTUS Tech to build a real-time dispatcher chat system. With features like instant messaging, live status updates, and media sharing – the delays and confusion were removed. And it led to faster decisions and smoother rides. The vehicles part of ZF now run leaner and stronger with scalable architectures and real-time tech.
Scattered communication between drivers and dispatchers was causing costly delays. ZF wanted a unified platform to cut noise, bring real-time clarity, and sync field updates instantly. CONTUS Tech stepped in to build a custom, driver-first solution to ensure all are at the same pace during operations.
With 1000s of drivers in transit, ZF wanted more visibility and overall control. They wanted smart coordination, instant alerts, and better accountability, minus the manual chaps. CONTUS Tech designed a scalable platform that simplified commands, reduced errors, and boosted field performance.
Important updates were getting missed. Tasks fell through the cracks. ZF needed a system where every update was seen, deployed, and done. CONTUS Tech was assigned to build a task-driven CRM that flagged urgency, tracked real-time updates, and made execution foolproof.
Built For Speed
CONTUS Tech transformed ZF’s web and mobile platforms with MirrorFly’s real-time chat. Now, messages fly, teams sync, and decisions happen fast. No delays and no confusion – Smooth, lighting speed coordination that keeps wheels running 24/7.
Red Alerts
Zero missed updates with priority flags and repeat notifications. CONTUS Tech made sure time-sensitive messages cut through the noise. And the result? Faster decisions, fewer mishaps, and huge boosts in response time, as urgency doesn’t wait – neither should you.
Context That Powers
Every update now carries smart data like location, timestamps, device info, and more. That’s real time connection and context in every click. ZF dispatchers don’t guess; they know – Smart routing, quicker issue resolutions, and fewer on-road headaches now.
Chat Bubble & Checklist
Messages that became tasks? Yep, CONTUS Tech did that. Just one tap to turn chats into to-dos, tracked and completed w/o any follow-ups. Workflows are now as fast as conversions, with clean handoffs and cleaner accountability.
Real Time Eyes
CONTUS Tech gave ZF live insights on driver location, status, and routes. No more blind spots or bottlenecks. Operations run tighter, faster, and leaner with real-time visibility, optimized coverages, and fewer idle hours.
Offline? Still On Track
The systems hold strong even when the network drops. Users can access drafts, messages, and tasks offline with seamless auto sync once reconnected. Blended w/ solid encryption and GDPR compliance for reliability.
GDPR Compliance
AWS Computing
AWS Lambada
Java Spring Boot
Redis
MySql
React JS
Pouch DB
AWS MQ
CONTUS Tech packed this project with powerful tech – MirrorFly’s AI chat for smart talks, PouchDB for offline grit, and GDPR compliance to keep it all locked tight. Add AWS, Lambda, and OpenSearch, and ZF got a lightning-fast, enterprise-grade system that manages operations and updates across 100,000+ vehicles.
By building features that convert messages into tasks, CONTUS Tech bridged a huge gap for ZF. Now, teams act faster, follow-ups become automated, and task closures skyrocket by 70% in a short span after launch.
With every driver's move and route being tracked live, dispatchers stopped guessing and started optimizing. Smarter routes, fewer delays, and real-time updates brought 55% more output from the same resources with better tech.
High-priority flags cut through the clutter and no important message was ever buried. From crisis updates to VIP tasks – everything urgent got seen and done, which led to ZF hitting a 100% alert read rate, and the results followed fast.
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