Key Responsibilities:

• Serve as a single point of contact for all Network/Cloud/infrastructure-related questions and issues. Support multiple deployment models including manual, scripted, DevOps, CI/CD methodologies. Participate in the design of Cloud-based infrastructure solutions working alongside Cloud Architects and service domains (e.g., Web, Database, Storage, Networking) to ensure that initial and anticipated future business requirements are represented. Work with the PMO and Project Manager to define project scope, duration, resource requirements, and costs. Create a cross-functional infrastructure project plan that encompasses all of the tasks required to build-out/deliver the infrastructure. This includes dependencies and parallel tasks. Ensure that the technical artifacts required to implement infrastructure solutions are developed, reviewed and approved. Work with Information Security ensuring that the proposed infrastructure solution complies with Security Guidelines. Ensure that all of the different service domains (e.g., Web, Database, Storage, Networking) are delivering their piece. Serve as a proxy between the different service domains and the client when questions or issues surface. Initiate ServiceNow requests to the appropriate service domains and technical teams to implement all aspects of the infrastructure build-out/delivery. Project manage the build-out/delivery, which includes regular follow-up to make sure tasks are implemented per the agreed schedule and work with the team if issues are identified to get them resolved. Where possible, validate that the infrastructure solution matches the approved design and client environment. Handover the infrastructure solution to the client for deployment of the application and testing. Manage all post-handover configuration activities (e.g., account/user management, application registration, certificates, etc.). Support clients through testing, and where issues are thought to require infrastructure adjustments, work with the project team to make the required changes. Status reporting throughout the project with appropriate Stakeholders, including meetings as needed to provide a forum for issue/risk identification and remediation, and to progress decisions needed throughout the engagement. Set, manage and communicate delivery expectations throughout the project.