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Doctor-Patient In-App Communication: How To Make Healthcare Chat App Easy & Secure

Published On May 17th, 2024 24295Communication

“A reliable communication can reduce medical errors by 50% in a whole and has the potential to save $53 billions for the medical industry annually”

Although the illness is certainly bad, you see a dim waiting hall, a very long queue, desperately waiting to enter the doctor’s room and ill-lit of some patient’s face, these are the pictures one could imagine when he/she has to pay the presence to a hospital before a couple of years ago or slightly a decade ago..

“Oh! God, however, now the entire picture of visiting a hospital has totally transformed”

Thanks to the tech-geeks and technology upgrades of WebRTC, VoIP and so on.

Yes, healthcare chat apps are evolving the entire communication of the healthcare industry. Though Mirrorfly made it’s prominent foot-marks in the global messaging market, it still demanded a stage to put on a show. Now Mirrorfly rolled out its ideal messaging app for the healthcare industry embedded with sublime features.

It is found that better & reliable communication drives a better patient outcome. Obviously, the healthcare industry demands real-time communication like telemedicine and enterprise chat app for bringing Doctor-patient On Demand. With MirrorFly In-app messaging, patients can connect broadly with a board-certified healthcare expert or professional at any day, anytime and from anywhere with an internet connection.

Let us take a look at some of the exceptional benefits that the healthcare industry can possess.
Traditional Consultation vs Modern Consultation healthcare chat app comparison

Benefits Of Using An API For Any Healthcare App

Accessible to Remote Areas

With real-time conversation, doctors or healthcare professionals can reach rural-living patients, thus minimizing the travel-time & cost. The doctor patient communication app helps to book appointments with doctors, & get a notification from them regarding health care tips.

Provides Best Virtual Care

Ensuring the patience’ care even at home is what the technology, namely tele-health embedded with voice calling feature provides. A live video chat with a doctor at their own home sorts out any type of health-issues on the go.

Reduction in Patient’s Cost

With video conferencing, healthcare professionals can interact with a vast number of patients for giving treatments & solutions to their health problems. This drastically improves patient’s care efficiency & helps the patient’s who can’t afford the expenses of visiting the hospital on a regular basis.

Personalized Monitoring

The doctor-patient chat app helps to review and track patients’ health problems with ease. This is made possible with chat and video calling facilities that in-app communications offer. Besides these, doctors can share files like prescriptions, lab reports, and other reports safely. 

Makes Diagnosis More Accurate

Since the reports, scans, and prescription of a patient’s entire data is shared in the health chat app, the diagnosis is accurate with minimal medical errors. Further, the chat between doctor and patient are logged for future references and to initiate the treatment in future.

Enhances Overall Efficiency

By using a virtual health chat app, healthcare organizations can make their work process efficient; right from reduced paperwork to online appointments to handling multiple patients. Further, some APIs provide features to send X-rays &MRIs to healthcare experts for consultations.

In-app chat for Healthcare apps

Some Effectual Use Cases That Mirrorfly Chat API Possesses for Healthcare

Build doctor patient chat app like practo

Build Doctor Patient chat solutionPatient-Doctor Conversation

Healthcare biggest problem is communication! This is basically a 1-to-1 chat between doctor and patient for a secure & private communication. A great way for patients gets in touch with doctors at any time, anywhere, even in emergencies. This holds an effective interface for the direct conversation to streamline drug management, post-hospitalization & effective care on the go.

Chat solution with medical report sharing in real time Exchange of Medical Reports

The age of paper-medical reports are almost in the extinction where due to its inconvenient benefits & chances of losing, damaging. A single attachment of files, images, i.e X-rays, patient prescriptions, treatment reports within the message provide much effective treatment to the patient.

communication API for internal doctor discussionInternal Medical Staffs Communication

A personalized group messaging interface is the most effective way to bring every established medical expert & patient’s in one place. This ensures in transmitting of quality treatment to patients at any cost. With a dedicated group forum, enabled with chat & features filled with great medical experts can create powerful treatments that cure undesirable diseases. It also streamlines the workflow within the healthcare organization in a real-time and holds transparency.

Real time chat app for nurse communicationPersonal Nurse 24×7

Integration with Chatbot is another way to enhance patient care to send timely reminders throughout the day on regular medical checkups, drug routines & diagnosis. The technology magnifies rehabilitation care and the likelihood of the patients to recover fully.

chat app for fitness appFitness Chat Application

Wearables stands a step higher in the crowd. Yes, most number of wearables exchange insightful fitness information within the application, but to make it more engaging, chat possibility is the ideal tool. This creates an outstanding experience to sports chat buddies & fitness app to engage and fun with a real-time chatting with anyone across the world.

List of Few Prime Features For An Top-notch Healthcare App

  • Doctor Discoverability
  • Book, Schedule and Cancel Appointments
  • Scheduling Appointments for Real-time Conversation
  • In-app Direct/Personalized Chat
  • Doctor, Staff & Physicians Internal Chat
  • Doctor-patient Video Call
  • Video Conferencing for Doctors
  • File Sharing (X-ray, MRI scans, prescriptions, etc.
  • Notification on reminders

The Last but Not Least – HIPAA Compliance

Mirrorfly provides in-app chat and messaging protected by the most advanced security & privacy rules of HIPAA (Health Insurance Portability and Accountability Act of 1996), a federal law of data security and privacy for safeguarding protected health information (PHI) & electronic health information of individuals.

With HIPAA Compliant, Mirrorfly empowers the privacy and security of patient’s data and care providers with most secure messaging apps.

Also Read : A Guide to Build a HIPAA Compliant Chat App

How In-app Chat Empowers Other Healthcare Related Apps in the Market?

Healthy Lifestyle Apps

  • Get instant guide & counseling from several lifestyle doctors through the app.
  • Have real-time chat with the specialist to get treatment regarding lifestyle goals.
  • Have video interaction with physicians for practicing lifestyle medicines.
in-app messaging solution for Clinical & Diagnosis Apps app

Clinical & Diagnosis Apps

  • Get point-of-care through your app through the direct chat with doctors.
  • Instead of bringing patients to the lab, enable physicians to explain via video chat about treatment.
  • Real-time data transmission enables patients to diagnosis & monitor blood pressure and share reports with healthcare providers for instant solution.
Doctor Patient Intraction Real Time

Pharmacy Ordering Apps

  • Chat instantly with pharmacy agents on the drug details, delivery status, etc.
  • Real-time notification on the availability of medicines, drug offers, and medicine stocks.
In-App Chat solution in Pharmacy Apps

Wrapping Up

It’s a never downing sector where the communication has to be at its peak for a successful running up of healthcare organization. Indeed, a chat API for heathcare is a significant need to integrate communication functionalities for every healthcare to outcome a quality patient care. With chat integration that provides, chat, audio and video call possibility in real-time on any devices for enhancing patient communication experience to a next-level. This creates chances for patients to follow up questions related to health problems with doctors virtually. Not just patients alone, even health professionals can increase work efficiency and streamline the works to provide the best quality of patient care.

In-app chat for healthcare app

Krishi Shivasangaran

Krishi Shivasangaran is a digital nomad and a veteran of Digital Marketing strategies. She is passionate about learning the newest trends in video APIs. And, when she's off-role, she loves to sketch and make people realize the true color of nature.


  1. Akin says:

    Hey , Thanks for sharing an article,I’m app developer, have planned to develop doctor to patient consultation app, I have some doubts, I need ios and android for anybody to initiate a video call and chat with a doctor in case of emergency or for consultation .it’s good fit your products please help me

    1. Masi says:

      Thanks for taking your time and submit your comment , yes mirrorfly have realtime doctor-patient communication solutions like (Chat,Video & voice call solutions)

  2. Muhammad says:

    we want to reduce the medical errors, usaully patient whatsapp his/her massage then we forward to doctor and doctor reply us and then we forward to patient. how can you people help

  3. Nicholas says:

    Hello, currently we are developing our own internal chat app that specifically cater for health industry. We have experienced doing a full customization chat app on Pubnub (HIPPA compliance) and also Qiscus under React Native for few of our clients. We would like to ask few questions: 1. is this solution similar to Pubnub? 2. how does it compare? the SDK offered all the features that you mentioned on the website? 3. is this HIPPA Compliance solution? 4. it can be installed on-premise? 5. what’s the pricing package? 6. what’s the technology being used in mirrorfly? thanks!

    1. Masi says:

      Hello Nicholas,Thanks for reaching out, Pubnub is a SaaS Product , but Mirrorfly SaaP product (One-time payment solutions & No monthly payment) yes we provide all features that we mentioned in websites, Yes Mirrorfly HiPPA compatibility solution. we provide also an on-premise solution. i hope i answered all your questions

  4. Cast says:

    Hello, 1. My company is interested in adding a chat function to our app, which deals with HIPAA protected data. Is MirrorFly HIPAA compliant? 2. I can’t find any documentation for your APIs or SDKs. Can you send me a link? Thanks!

    1. Masi says:

      Hey Cast, Yes Mirrorfly is Hipaa compatibility solution, please share your contact details our team will assist you .looking forward your response

  5. Ishaan Agnihotri says:

    We are seeking a solid In-App Chatting SDK for heathcare usage. Besides the basic chatting function, we also need a booking system for doctor to schedule their available time. I am writing to you to ask if mirrorfly can fit our requirement? Thank you

  6. Buranapattama says:

    My business is Telehealth for physical therapy treatment. I want to use features such as peer-peer video conference, can video call on a website (support in android + iOS) without installing an app. could you provide API or SDK

  7. Wang Fang says:

    We’re a company comes from China, and looking for a chatting sdk for In-App Healthcare service mainly target for US and Europe users.

    I have several questions to ask:
    1. Does MirrorFly SDK come with build-in UI?
    2. Can we access the message data and sending to our own server?
    3. Does MirrorFly have any solution for HeathCare?
    4. Does MirrorFly have any booking system?

  8. kimo says:

    Hi, We are, the largest corporate incubator in the Singapore. we are looking for a chat platform to support one of our upcoming business ventures in the medical field. We are looking for the following features: 1. Has a readily available SDK for iOS, Android, and web platforms 2. Has readily available REST APIs for easy integration. Having webhook functionality is a plus. 3. Readily available web interface that handles ticketing, routing to agents/doctors, queueing, ticket transfer, etc. 4. Ability to send and receive files (images, pdf, documents) and location 5. Ability to set canned messages (start and end of chat)

  9. Ellis says:

    Hi MirrorFly I need a Web chat support app for 5-10 Doctors With Prepayment function for online consultation.

  10. Gustavsen says:

    I would like to know the pricing for video calls in apps and web (peer to peer, group calls, live stream) as we are building a doctor-patient service.

  11. timgray says:

    I need to build a health care web application. Users of the application will communicate with the doctors via chat, voice/video calls from the browser. The audio and video file should be HIPAA compliant and should be saved only in our cloud server. If i use your API for text,audio and video calls, can i claim the my website as HIPAA complaint? Thank you

  12. Alessandro says:

    Hello, We are building a healthcare platform for a client and we need a solution for a communication between patient and doctor. You seems to have a great solution for us but I need to know the prices and if we can have a testing solution. Thank you.

  13. Stephen says:

    Good day, We’re building a 1-on-1 messaging app for patient to communicate with our doctors/counselors. Needs to be HIPAA compliant. It also requires a custom user/coach routing flow. We can build it if your API allows such type of customization. Thank you very much!

  14. Bap says:

    Hello, we’re looking telemedicine solution for doctor patient consulting platform with self-hosted model application. looking forward your response

  15. christ says:

    Hello, I am christ from whatnext. We are working on a project with the Roche Pharma and we are looking for a solution to offer a video conferencing service to Roche’s customers. This future service will have a worldwide coverage and it expect an important number of sessions. In the process to find a provider, we have selected your services as a candidate. But, before to plan a demo, we would need to solve some doubts. Please find below a list of questions: -Is it possible to integrate it with our systems, how does it work? Do you have an SDK or an API? Any kind of documentation you can share with us, would be great. -Does it support integration with web apps and mobile apps? -About customization, if integration is possible can we embed it into our apps and customize the look and feel? -How many clients do you have? -Do you have any presence in Europe and US? -Is your service HIPPA and GDPR Compliance? -Is possible to integrate your services with Identity solutions such as Gigya? -In the case that we need to share sensitive data with your system, do you have any system to ensure the data privacy? -Does your services support Billing services? -Does your services support register text information during the video conference? How are these things saved? -Does your services support Payments integration, which one? -Does your services support chat? -Does your services include calendar with appointments? We will appreciate if you could answer these questions before to have a demo and please, don’t hesitate to contact me if you need further information.

  16. charandev says:

    I want to make an doctor patient consultation app with features like video calls and audio calls. I wanted to know if there is an option where I can make a POC using your service and if it suits, then further go with the billing and other stuff?

  17. Nachanon says:

    We are a startup from Bangkok building cross-platform mobile application for patients to easily interact with doctors and pharmacists. We are looking for a Video, Voice, and Chat APIs to easily integrate with our existing prototype.

  18. qureshi says:

    Hi, I would like to integrate video call and live streaming feature to my doctor-patient appointment app. Does your sdk allow that and what’s the pricing like? Thanks

  19. mike says:

    We have a medical platform and considering either to develop a secure video conference between practitioner/patient ourselves or purchase this feature. Would you be able to inform us if we can use your video facility within our platform and in which format. Please do let me me know Kind regards

  20. jaswanthkumar says:

    Looking for a video conferencing and chat Api or on premise deployable solution for our healthcare business.

  21. Saurabh says:

    I am interested in medical app for healthcare. Can you please tell me more about the app and pricing.

  22. Nachiketa Singh says:


    My team needs to implement a quick native Objective-c or Swift based SDK to realize Video Calls for Telemedicine. Regards, Danny

  23. joe mallon says:

    Hi, We are building web and mobile APP for the Healthcare industry, We require API solution for Video & audio calling and personal chat, Please note I need to make the call from Website to Mobile APP, Can you send me the quotation or arrange a Demo for your product. Looking forward to hearing your response.
    joe mallon

  24. benjamin says:

    Dear, With our company we create a link between patients and Health Care Providers. doclink already consists of an App allowing live monitoring of patients after knee and hip arthroplasty. To help with coronacrisis we are willing the open up for everyone on the one side of the platform and for General Practioners on the other side of the platform to monitor symptoms, … . Therefore, we want to integrate videocalling in our existing platform/app. What are the possibilities with Mirrorfly. If possible we want this feature asap available.
    Can you give an eye on the price?
    Best regards

  25. jefferay says:

    Hi, We are looking at some options to create remote video call plateform for patiences and midwifes. Could you please send the necessary information? Best jefferay

  26. michael says:

    I want Tele-care and communication medicine center apps website + ios app + android app Doctors consultations Apps For Android and ios with website and admin+doctor control panel You can take information from this site Consultations by appointment with doctors and by video call or voice or chat all calls recorded One app for doctors One app for patients One app for doctors One app for patients Web Site Control Panel Doctor Control Panel Admin please can you give me cost.

  27. Pranav says:

    we are a startup building an application to amange sport events, Im willing to chat reg the SDK documentation in a view to implement the video/chat group calls into our ******** application.

  28. Joshi says:

    We are looking to add video calling to our patient management application and are looking at white labled video calling API’s for integration. Please send pricing and other details.

  29. zeakkelly says:

    Hi! We are involved in an exciting startup for which we need a Development partner. There is an impressive and experienced team in place that spans US and UK. The business will facilitate communication in the healthcare space (mobile first, video, chat, audio, images). Subscription model. HIPAA- and GDRP-compliant). We need a comprehensive design and development service, and a partner that is interested in working with us in the long term, as we scale. From your website, I see a very good fit between our needs and your capabilities. I would like to discuss a brief with you,

  30. hemendra says:

    i want to purchase audio and video chat api service for our doctor appointment app and we want to sell this app to multiple doctors. so i need price quotation for particular kind of solution. please email me with your price.

  31. lapso says:

    Hi We have a web-based solution targeting medical practitioners. We are busy evaluating various platforms that will enable ud to embed video consultations into our software. We would like to get an understanding of how you business model works. Thanks lapso

  32. Xavier says:

    We would like to inregrate your voice calling features in our application.Require chat and video calls for a online doctor consultation application for both Android and iOS

  33. Mark Victor says:

    We are a medical company that working on Telehealth as a platform, therefore to connect our physician to their patient we are looking for a communication platform by ability of Voice, Video, Messaging and attaching of document features. Your website shows you are professional in this line, therefore kindly please let us know how we can work together and how much is your license cost? Looing forward to hearing from you soon

  34. Michal says:

    We have a client who is currently using a CometChat, white-label video cha app but they are experiencing significant performance and issues with chat groups. They are looking for an alternative solution.

  35. Tamermorsy says:

    Hello, I need a solution with the following features & functions: A single vendor/provider interface (A branded app & website for an Astrologer) Main features and functions: (same functionalities of tele-medicine solutions) – Video & voice calls – Booking calendar to display vendor’s availability – Ability to send customized/categorized push notifications (daily Horoscopes) – In app form to collect some “Static” customers’ details (i.e. Customer name, date of birth etc.) – Multilingual (English & Arabic) – Website & mobile app front end Pleased to hear if you could provide the above.

  36. Garygoh says:

    We want to create doctor on call video calling website. Where patient can make video call to the doctor after paying the visit. This is the basic concept. Let me know the minimum expected cost for this project.

  37. gokul says:

    Looking for a chat, voice and video platform for a pilot healthcare platform backed by insurance. Platform to be used by the doctor and patients for peer to peer communication

  38. Piyali Sengupta says:

    We are looking to integrate video chat to our EMR for doctors where we required one to one call with screen sharing and cloud call recording with cross-platform users could you share the pricing ASAP

  39. Micheal says:

    We have a live HealthCare iOS app, and we need to integrate video calling feature to it. I would like to know MirrorFly pricing details.

  40. PatientMD Healthcare says:

    nice article on healthcare app with chat and security features.

  41. clarie says:

    Looking for chat API which can integrate into iOS and Android native code base. Looking for 1) In app user to user chat 2) In app group chat 3) Chat from a user links to web based platfrom for our staff to respond to

  42. okullodaniel says:

    We have a Android app + Node js based web application. We are into health case and need to integrate video calling between doctor and patient. Can you please setup a call to help us figure out pricing and how to integreate your SDK.

  43. nbtavis says:

    Hello my name isnbtavis we are a company from LA that is interested in your healthcare system. I would like to know if you can send me more detailed information about the product, we are looking for it to have a waiting room for the patient and to allow payments within the application for patients who do not have our products. We currently have a website and a mobile APP for our clients. Is it possible to integrate them with your system through API rest? I would also like you to inform me about the implementation and fixed costs of the cloud service. Thank you so much.

  44. Bill Lemmon says:

    We are urgently looking to integrate APIs for video and voice call along with chat features into our telemedicine platform.We would like to set up a call with any representative today itself so we can take this forward.

  45. Bilali says:

    Hi dear, We are developing one of the telehealth product for patient and doctor engagement. We need complete APIs and SDK for implementation in our application (Web and mobile).

  46. nicholson says:

    Does your chat API and SDK have voice messaging feature (allows users to record their voice and send through the chat)? Does the API and SDK work in US and China? Please let me know of your plans and pricing too. Thank you.

  47. Anshuaa says:

    hii, i need video conference api for our health website. so can you please send me price list and the procedure to integrate video conference api on my company’s website.

  48. varsha says:

    I had a few questions about your software. Firstly, is there a free trial? If not, what are the licencing costs given a company that is just starting off? If I’m building a digital healthcare app, and wanted to add a scheduling feature, is that something you offer? If so, what are the costs for that? If the company wants to scale up in the future, is there support for that? If I’m building my app in Xamarin, is Mirrorfly compatible with that? Thank you.

  49. Ahmed says:

    we are healthcare company, we have portal and medical apps for patient engament we are looking for a video conf solution to be used as one of the options that we can support please contact me to share more details

  50. Kirti sharma says:

    Thanks for sharing such beautiful information with us. I hope you will share some more information about doctor appointment booking app development. Please keep sharing.

  51. Maple marketing solutions says:

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  52. menon says:

    My company is building a one-to-one video chatting service between health professionals and their patients. We’re looking for an web and Android sdk for video calls and would be glad to here about the modalities offered by your platform.

  53. polly says:

    Hello, my name is Polly. We work on AI telemedicine brain training system for kids with ADHD. We are going to use video calls during our telehealth calls between a tutor and a kid. Could you please share the price details if we consider using your API.

  54. Ankush says:

    We are developing a Remote Patient Monitoring and Elderly Care solution at HARMAN, known as HARMAN RCP. We are looking to integrate RCP with leading telehealth solution provider for facilitate the virtual consultation workflow for patients and healthcare providers. We would like to explore integration of our telehealth solution with MirrorFly Voice call service for an integrated workflow. It would be great if we can have a call to discuss this in detail and explore how we can collaborate. I look forward to a response and setting up a conf call for this discussion Best Regards Ankush Anand

  55. andrew says:

    Hello Team We are maintaining one health care unit. Would like to integrate real time video calls in health care website to establish one to one interaction (doctor and patient). Looking forward for your response.
    Thank you

  56. dieter says:

    Ahoy! We’re currently implementing the website for a virtual event. The site is based on WordPress with a custom theme, so integration of JavaScript components is possible. I’m checking solutions for chat and voice communication among the participants. Right now we’re considering CometChat. User number will be in the low 100 people range, so realistically the costs (we have two events per year, so it might make sense to just use one month of the service each time) should be rather low as well. Cheers and greetings from Vienna, Wolf-Dieter

  57. Ferdinand says:

    We are building a health app and will like to know more about pricing for your video calling sdk integration ASAP.

  58. leti says:

    Hello, I would like to have more information about how can I integrate this solution into my project. TokTalk is a well-being platform that connects users who need to vent to someone (as it could be a specialist, psychologist, therapist, etc). The user flow is the following: 0. user pay a subscription (x chats/month) 1. user choose a specialist 2. user book a session 3. user enjoy the session 4. user rate the session 4. user can repeat a chat session with the specialist mentioned before Do you develop the whole process with my own UX UI? Many thanks Leti

  59. Daeyun says:

    We need a one-on-one chat function for healthcare appointment app. We want to exchange many simultaneous connections and various data.

  60. Yeng says:

    Want to integrate video conferencing into school and telemedicine system. What is your pricing range

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