Best Conversational AI Platforms [Ranked & Reviewed]

I’ve reviewed and evaluated the most popular conversational AI platforms and shortlisted the best ones to automate conversations across any department in an organization.

Conversational AI platforms help your team build, train and deploy AI-powered chatbots and virtual assistants that can interact with customers in a natural language, process information, analyse the tone, intent and emotion behind the customer input and take action accordingly.

You might have a business app already and want Conversational AI solutions to build assistants. Or, you’d like to build an AI-powered platform for customer engagement and lead conversion. Be it any phase, any goal, you’ll need the right tools that can help you achieve them.

And that’s why we’ve put out a list of the best Conversational AI platforms, so you can pick out the ideal one for your business.

Why Trust Our Reviews❓

We’ve been testing and reviewing CPaaS software since 2018. As CPaaS professionals ourselves, we understand how important and difficult it is to find the right software when selecting a business communication software.

To make this easy for you, we’ve invested in 27 days of deep research, testing over 47 tools to write this review. We’ve got a team of 300+ developers who’ll run through the testing and figure out which of them pass our key performance indicators.

Key Takeaways

• Conversational AI companies are now supporting channels far beyond just chat. They can now automate voice, video, and even omnichannel deployment.
• A few solutions are increasingly customizable, allowing businesses full control over data, branding, security, and deployment, as seen in MirrorFly.
• The platforms are designed to be easy to use for both novice and expert developers, featuring pre-built templates, workflow automation, and rich visual builders.

🌟 10 Best Conversational AI Platforms For Enterprise Businesses

To help you find out the perfect conversational AI platform for your business, here is a detailed analysis of the best solutions, and the reasons why we’ve included them in this list.

1️⃣ MirrorFly

⋆ Best for: Businesses looking for fully customizable Conversational AI solutions with white-labeling & self-hosting options.

MirrorFly is a Communication Platform as a Service (CPaaS) provider that offers AI-powered voice, video, and chat APIs and SDKs for businesses to integrate into their apps.

Their Conversational AI tools lets you automate any workflow, across any department, and helps you build your own AI assistants with the features and customization you prefer.

This secure solution does not take any control of your platform data, and gives all the ownership you need. No third party platform associated with it will have access to your business information. What does this mean to you?

You can add your own logo, colors and UI elements without mentioning MirrorFly anywhere on your AI assistant while having full control over its data and infrastructure.

Security is inclusive in these terms as well – you can use any layer of encryption and comply with region-specific regulations just as your business demands. There is no need for compromising on how you like to protect your users and your platform.

One another key reason why enterprises choose MirrorFly is their option to host the solution on any server you prefer. 

A few companies would like to retain deployment on their own premises, data centers or private cloud. MirrorFly does not imply any kind of restriction on this. The solution shall be MirrorFly’s but the enterprise can still go ahead and deploy their AI assistant on any server they prefer.

The solution is super-easy to integrate into any platform within 48 hrs. Still, if you think you need help, you can hire a dedicated team of experts anytime, without compromising on your expectations. 

These certified developers take care of your AI assistant development end-to-end so you can just describe exactly what you need and get it production-ready along with ongoing maintenance and upgrade support.

What are the Key Features of MirrorFly?

• Call Handling (Inbound & Outbound)
• Natural Voice (TTS)
• Voice Understanding & Response
• Live Call Transcription
• Unified AI Conversational Bot Builder
• Real-Time CRM Sync
• Call Flow Automation
• Escalation & Ticketing
• No AI Hallucinations
• Concurrent Call Handling
• SIP Trunk Integration
• Real-Time Messaging
• Video Conferencing & WebRTC Calls
• Voice Calling & Broadcasting
• Explore more custom features 

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2️⃣ Sprinklr

⋆ Best for: Large enterprises that are looking for highly scalable, omnichannel AI-driven customer service.

If you are building a platform with chat, voice or instant messaging channels and want to automate the conversations with AI bots, Sprinklr is a good option. Their Conversational AI technology is a part of the Unified CXM system with over 100 languages and 25+ channels.

Although the platform is a bit expensive, Sprinkr is a preferable choice among enterprises for their omnichannel support, conversational analytics and easy integration with CRMs and backend systems.

What are the Key Conversational AI Features of Sprinklr?

• Unified Agent Desktop
• 250+ Pre-built Bot Templates
• Service Command Center
• AI-Powered Quality Management

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3️⃣ IBM

⋆ Best for: Large enterprises needing secure, scalable AI assistants with advanced NLP, multichannel support, and strong compliance controls.

IBM’s WatsonX Assistant comes with a Conversational AI solution that’s best suited for large-scale enterprises.

Especially for organizations that are planning  to build highly customizable AI assistants, IBM makes it a good option with transformer-based NLUs, no-code bot builders and lead capture tools. They are also well-known for their reducing response times and self-service options across sectors like healthcare, finance and telecom.

What are the Key Conversational AI Features of IBM?

• Generative AI with Granite LLM or custom models
• Intelligent dialog management with human handoff
• Scalable for complex, industry-specific use cases
• No-code visual bot builder with templates
• Integrations with CRMs and IBM Cloud services

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4️⃣ Google Cloud Dialogflow

⋆ Best for: Businesses building scalable, multi-language conversational agents with rich AI features and Google Cloud integration.

Google Cloud Dialogflow is a secure conversational AI platform that comes in 2 versions: Dialogflow ES to build basic virtual agents and Dialogflow CX that comes with visual flow builders and state-based design so that businesses can build customized AI systems for more complex, or large-scale interactions.

You can have a mobile app, website, voice assistant or any third-party messaging app. Dialogflow integrates with them all seamlessly.

What are the Key Conversational AI Features of Dialogflow?

• Generative + deterministic hybrid AI
• Vertex AI generative fallback
• State-based dialog management
• Rich text, voice, and image interaction
• Customer intent routing and steering

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5️⃣ Kore.ai

⋆ Best for: Enterprises building complex, highly customized conversational AI solutions with advanced NLU, strong security, and omnichannel support.

Kore. ai is an enterprise-grade platform that uses intelligent virtual assistants (IVAs) to add conversational AI features into any platform. Even if you do not have a technical team, Kore.ai’s no-code and low-code development helps add fully automated conversational workflows without any limitations. 

As a conversational AI platform, Kore.ai has been trusted by 2000+ companies and is widely recognized by popular market analysts like Gartner and Forrester.

What are the Key Conversational AI Features of Kore.ai?

• Integration with LLMs and generative AI
• Search AI for context-aware query handling
• Auto language detection and translation
• Advanced NLU with dialog and context management
• Pre-built bots and 400+ industry templates

Editor’s Recommendation

You may have begun this article unsure of which platform to automate your conversational workflows. If that was the case, we hope this list of the 10 best conversational AI platforms has solved that issue.

The industry is booming with AI-capabilities and it is the perfect time to add these automation tools to your business right away. 

If you’re interested in testing out a reliable Conversational AI solution for yourself, we highly recommend MirrorFly’s Free Demo. In just a few minutes, you can figure out how exactly the AI solution will work on your app.

Just click the button below to get started and give it a try today: Try For Free

Thanks for reading, and as always, best of luck with your Conversational AI Solution!