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Best Real Time Chat Solutions for Business

Published On April 12th, 2024 1279Communication

Real-time chat solutions are a great way to communicate in the fast moving era of communication and businesses, but understanding their benefits, working and process is crucial before making a definite choice. Businesses need a concrete understanding of features, pricing and suitable fields of investment so that it will be easy to make a move. 

This article will help you understand them all and to make the right choice, read further to know more about real time messaging apps.

What Are Real-Time Chat Solutions?

Best real-time chat solutions
Real-time chat services

The definition of real-time chat solutions are platforms or softwares that provide reliable and effective communication features through the internet. They can be used for various purposes, such as customer support, team collaboration, or personal messaging, real-time messaging, file sharing, and integration with other tools to enhance the performance of the software and productivity.

Process of  Real-Time Chat Solutions:

  • Real-time chat solutions work by enabling instant messaging between users. 
  • When you send a message, it is delivered to the recipient instantly, allowing for quick and seamless communication.
  • These solutions use servers to facilitate the exchange of messages, ensuring that they are delivered in real-time.
  • They often support features like typing indicators, read receipts, and multimedia sharing to enhance the chat experience. 
 
Are you Looking to Build a Real-time Chat App

Benefits of Using Real-time Messaging Solutions

Real-time messaging solutions offer several benefits, such as instant communication, improved collaboration, and efficient customer support. They allow quick responses in real-time for problem-solving, and seamless team collaboration. These solutions also enhance customer satisfaction by providing immediate assistance and personalized support

How to Choose the  Right Real-Time Chat Solution

Top real-time messaging
Real-time messaging solutions

When choosing a real-time chat solution, consider factors like your specific needs, budget, scalability, and integration options. Look for features like

  • Ease of use
  • Reliability
  • Security measures
  • Customer support

 It’s also helpful to read reviews, compare different providers, and consider demos or trials to find the best fit for your requirements.

Top 10 Real-time Messaging Solutions for Enterprise 

Opting for a right real-time messaging solution involves multiple factors to consider like pricing, features, compatibility, some of the solid platforms are mentioned below,

1. MirrorFly

The most powerful and simplified API and SDK solutions 

chat time now
Real-time video chat solutions

MirrorFly provides an extensive range of Chat API, SDK and real-time messaging solutions for businesses across the globe for a monthly fee and annual subscription,  some of its major futuristic and advantages, include:

  • Chat API, SDK For online and mobile apps, 
  • Exclusive cloud hosting
  • Unmatched tech support
  • Reasonable pricing

Key Specifications:

Supported Platforms: Android | iOS | Mac | Windows | Linux and more.

Use Cases: Digital Healthcare, E-learning, Gaming, Social & Dating, Financial, E-Commerce, Logistics/shipping, Information technology, Fitness application.

Supported Languages: Flutter, Java, ReactNative, JavaScript, Kotlin, Swift, React, Angular, Vue.js.

Countries: India, USA, UAE.

Pricing:

MirrorFly provides two types of pricing plans SaaS and SaaP 

SaaP: 100% customizable SDKs comes out at One-time License fee

SaaS: Essentials starts at $399 | Premium starts at $999

Supported Platforms: Android | iOS | Mac | Windows | Linux

2. Getstream

The user friendly Chat API

Solutions of real-time chat
Real-time video calling software

Getstream is an API provider for real-time chat messaging that enables you to quickly launch in-app messaging tools with highly dependable chat infrastructure and feature-rich SDKs to increase in-app engagement, conversion, and retention.

Features:

  • Chat messaging
  • API, SDK
  • Activity feeds
  • Audio and video calling 

Key Specifications:

Supported Platforms: Android and iOS .

Use Cases: Digital Healthcare, E-learning, Gaming, Social & Dating, Financial, E-Commerce, Logistics/shipping, Information technology, Fitness application.

Supported Languages: ReactNative, JavaScript, Kotlin, Swift, React, Angular, Vue.js.

Countries: USA, Amsterdam.

Pricing:

Starts from $499/month

3. Rocket.chat

The best open source API platform

In-app chat solution for business
Solutions of real-time video calling

Rocket.Chat is an open-source platform that is secure and adaptable and is made for businesses with high data security requirements. It connects coworkers, organizations, and customers with the seamless integration of real-time interactions across web, desktop, and mobile devices.

Features-

  • File Sharing.
  • Notifications.
  • Search.
  • Mobile Application.
  • Web Application.

Key Specifications:

Supported Platforms: Mobile and Web.

Use Cases:Defense, Healthcare, Finance, E-commerce, Education.

Supported Languages: JavaScript, C#, PHP, Node.js, Python, Ruby.

Countries: USA.

Pricing

Starts from $499/month

4. Twilio

Market’s leading platform for customer engagement

realtime definition
In-app messaging software

The market-leading and reliable platform Twilio effectively drives your customer engagement innovation and offers web and mobile based chat solutions.

Features:

Supported Platforms: Mobile and Web.

Use Cases:Healthcare, Finance, E-commerce, Retail, Real-Estate.

Supported Languages: JavaScript, C#, PHP, Node.js, Python, Ruby.

Countries: Singapore, the UK, and the USA.

Key Specifications:

Pricing: Starts from $452/month

 
Looking For A Real-time Chat Solution For Your Business?

5. Pubnub

Highly reliable and scalable API provider

real-time communication for industries
real time communication

PubNub is a platform for creating and running low-latency, highly reliable, and scalable real-time interactive programmes for mobile, web, and IoT devices. 

Features

  • File Sharing.
  • In-app messaging 
  • Events and actions
  • Access manager

Key Specifications:

Supported Platforms: Mobile and Web.

Use Cases:Gaming, Healthcare, Finance, E-commerce, Ed-tech.

Supported Languages:JavaScript, C#, PHP, Node.js, Python, swift, GO.

Countries:North America, South America, Europe, and Asia.

Pricing

Starts from $245/month


🌟 Also Read: Best 6 PubNub Alternatives & Competitors🌟


6. Apphitect

Best developer-friendly API

real-time chat for banking
real time messaging

Apphitect, being one of the developers of mobile applications has created innovative, technology-driven apps. Their API is a stand-out with most useful assistance. 

Features

Key Specifications:

Supported Platforms: Mobile and Web Apps.

Use Cases:Healthcare, Gaming, Social & Dating, Online Marketplace, telecom.

Supported Languages:Javascript, React, Kotlin, Swift, Flutter, Objective C, Angular.

Countries:UAE, Netherlands, Australia, and England.

Pricing:

Fully customizable SDKs at a one-time license fee. Talk with support to get a personalized quote.

7. Ably

A strong contender in the chat API and SDK market

real time message for gaming
real time message

Ably is a strong real-time API and SDK supplier that offers features like chat, data broadcast, data synchronization, multiplayer collaboration, and notifications.

Features

  • Livechat
  • Multiplayer
  • Data synchronization
  • Asset tracking

Key Specifications:

Supported Platforms: Chat API for Android, iOS & Web.

Use Cases:Ed tech, logistics, Social, Marketplace, Gaming, Live event.

Supported Languages:Java, Javascript, Kotlin, PHP, Python, Ruby, Go, C-core..

Countries:USA and Europe.

Pricing:

Starts from $377/month (Available pay as you go option) 

8.TalkJS

The easiest and fastest way to integrate API

realtime chat for transports
chat rooms definition

Talkjs is a chat api and SDK that developers can use to quickly incorporate chat functionality into their Android, iOS, and web applications. Their chat apis provide robust, dependable, scalable, cross-platform communications services. 

Features

  • Real Time Chat API & SDK
  • Complete history
  • Responsive Cross-browser UX
  • Multi-language support
  • Channels, Groups

Key Specifications:

Supported Platforms:Mobile and web applications.

Use Cases:Ed tech, logistics, Marketplace, Gaming, motor.

Supported Languages:React, jQuery, Angular, Laravel, Ruby on Rails.

Countries:USA and Netherlands.

Pricing:

Basic starts from $279/month | Growth starts from $569/month

9. Sendbird

The modern solution to Chat API

realtime messaging for market place
realtime messaging

Sendbird is a provider of native Chat SDKs and a simple and easy-to-use chat API that enables businesses to integrate chat functionality into any existing application to offer users a modern messaging and chat experience. 

Features

  • Voice and Video APIs 
  • In-app support for On-demand, Marketplace 
  • Online & Offline Messaging
  • Auto-thumbnail Generator
  • Moderation Tools
  • Auto translation

Key Specifications:

Supported Platforms:Mobile and web .

Use Cases:Ed tech, logistics, Marketplace, Gaming, motor.

Supported Languages:React, jQuery, Angular, Laravel, Ruby on Rails.

Countries:USA.

Pricing

Starters from $399/month 

10. Cometchat

Highly efficient chat API provider

real-time engagement
real time chat application

Cometchat is a reliable and efficient chat and voice call API provider with User interface that is stellar. It also provides solutions to multiple industries including sports, gaming and healthcare.

Features 

  • Voice and Video APIs 
  • UI kits
  • Widgets
  • Moderation Tools
  • Extensions and webhooks

Key Specifications:

Supported Platforms:Mobile and web Apps.

Use Cases:Education, Marketplace, Gaming, sports.

Supported Languages:Node, Ruby, PHP, Java, Python.

Countries:USA.

Pricing

Starts from $529/month

Conclusion:

Finding a fitting chat and video call API depends on the needs and necessity of the company but choosing the best comes from filtering out the top from the mass of softwares available in the market. 

The mentioned top 3 are the most recommended and profitable as per our research. Contact their sales team and book a quick free demo to check the feasibility of their SDKs with your app.

 It’s the right time to enhance the experience of your software with the real-time messaging applications. If you still have any queries feel free to post them in comments or talk with an expert to get real-time solutions.

Looking To Build Your Own Real-time Chat App?

Get our enterprise-grade communication solution, that can be set up on your company servers.

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  • 100% customizable
  • White-label solution
  • Full source code

Frequently Asked Questions:

What are some good real-time chat solutions for mobile apps?

Here are some of the best real-time chat solutions for mobile apps and businesses.
1. MirrorFly
2. Getstream
3. Rocket.chat
4. Twilio
5. ApphiTect
6. TalkJs
7. PubNub
8. Ably
9. Cometchat
10 Sendbird

Is the real-time messaging SDK 100% customizable?

Yes, real-time messaging SDKs are 100% customizable and highly scalable based on the provider you choose. For example, MirrorFly and ApphiTect are the two top-rated providers that allow you unlimited customization in your real-time messaging solutions. Whereas the other providers have similar limitations

What are the best 100% customizable chat solutions?

Here is a list of the best 100% customizable chat solutions for developers and enterprises.
1. MirrorFly
2. ApphiTect
3. Sinch
4. Zegocloud
5. Apptha
6. VideoSDK
7. QuickBlox
8. Sendbird
9. Getstream
10. Twilio

Can I use a self-hosted solution for an existing app?

Yes, you can use a self-hosted chat solution for your existing app. There are certain providers, like MirrorFly and ApphiTect, that allow you to use their self-hosted chat SDKs with your existing app of any size or any tech stack.

On which kind of industry does the messaging service focus?

Here are the most common industries in which messaging services focus.
1. Telecommunication
2. Customer support and services
3. Healthcare
4. Financial services
5. Social media
6. Matrimony and dating
7. Fitness or wellness apps
8. E-commerce and on-demand services
9. Online astrology apps
10. E-learning industries

Can I use real-time messaging for business communication?

Yes, using real-time messaging for business communication is the most efficient and common way to improve customer engagement with businesses. Here are certain benefits of using real-time chat for business:

1. Instant communication and efficient collaboration
2. Group communication and remote work support
3. Project management and employee engagement
4. Project management and quick problem resolution
5. File and document sharing with notifications and alerts

Abirami Elangovan

Abirami is a trendsetter in bringing marketing ideas to reality. She is very keen on creating impactful marketing campaigns and learning the newest technologies in white label messaging APIs. And during her leisure, she can't spend a day without singing and reading.

12 Comments

  1. jeneliya says:

    Hi,
    Thank you for sharing such a best list for business needs, May I know what are some key features to look for in real-time chat solutions for business?

    1. Hello Jeneliya,
      Thanks for your queries, we are pleasure to explain it. yes the key features are
      1. Encryption & Security: Ensure end-to-end encryption for data protection.
      2. Scalability: Ability to handle increasing users or data volume.
      3. Integration: Seamless compatibility with CRM, project management tools.
      4. Customization: Tailorable features to fit specific business needs.
      5. Reliability: Stable uptime and support for uninterrupted communication.

  2. Saferina says:

    hey buddy,
    It’s cool, how scalable are these solutions for growing businesses? could you clear this

    1. Hi Saferina,
      Real-time chat solutions often offer scalable infrastructure, allowing businesses to expand user bases seamlessly. Cloud-based systems, scalable architecture, and flexible pricing models accommodate growing user numbers and increased communication demands. Regularly assess the platform’s scalability options to align with your business’s growth trajectory.

  3. Ifran says:

    hi team,
    Keep posting this kind of listicle items! what kind of customer support and training options are provided by these chat solution providers?

    1. Hi Ifran,
      Chat solution providers commonly offer varied customer support, including 24/7 assistance, knowledge bases, FAQs, and dedicated support teams. Training options often include tutorials, webinars, and documentation to help users onboard and maximize platform utilization.

  4. david sai says:

    Can businesses customize these real-time chat platforms to fit their specific needs?

    1. hello David,
      Yes, many real-time chat platforms offer customization options tailored to business needs. These include branding features, API access for integration with existing tools, customizable interfaces, and adaptable functionalities. Assess the platform’s flexibility, available customization tools, and developer support to ensure it aligns with specific business requirements and can evolve alongside changing needs and preferences.

  5. Rekha says:

    Hi,
    This is Rekha, Nice blog, easy to read and understandable also it’s giving lots of information, do you know which one is the most commonly used real-time chatting app?

  6. Shreya says:

    Hello people,
    Could you clear me out that which language is best for real-time chat solution?

  7. Shoba says:

    Hi,
    Nice blog. Will you tell me What kind of features should I look for in a real-time chat solution?

  8. Kattija bhegam says:

    Hello Guys,
    This blog is so amazing and interesting, Can you do me a favor? I would like to know can real-time chat solutions be integrated with other tools or platforms?

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