9 June, 2023

How to Build A Custom Chat Platform: A Full Guide [2023]

Here is a complete walkthrough of the steps to choose a Tech Stack to build a chat platform and the list of Chat Service Providers who are already ruling the market

Today Messaging applications have certainly changed the way we communicate. In recent years, the popularity of several messaging apps have grabbed the interest of so many entrepreneurs and enthusiastic developers to think over how to build chat apps of their own.

custom chat application for enterprise

If you’re the one planning to create your own white label chat platform, then we have a plethora of relevant information for you that have been collected via our software developers experience from our global clients.

Not only that, this article also covers the features and monetization criteria alongside easy-to-understand technical instructions as to how to build a messaging app.

Table of Contents

Is Market Research Needed Before Planning To Build a Customizable Chat App?

active user insights of chat platform

Yes, If you ever want to develop a web chat application, it is integral to first understand the current market situation – As to how many people use these apps and why? How much time do people usually spend on these web chat platforms? And who are the competitors?

Well, all these seem to be simple questions but their answers can have a great impact. So, once you have gathered all this data, it becomes much easier for you to make an informed decision for the future to build a customized chat application.

According to Facebook ,globally there are 1.3 billion messenger users which is then forecasted to 2.4 billion users by 2021. This has led the messenger marketing to 70% when compared to email marketing. However, the usage of these chat app platforms generally differs as per the industry, as every other industry demands different features, which we can have a look at in our next section.

How Does Mobile Chat App Work In Multiple Industries?

Whenever you are planning to develop a customizable chat app for websites or mobile, it would be a brilliant approach to go with industrial demands. Yes! If you are clear with what industry your app is targeting, then you can directly have the custom features as per that specific industrial needs. This can eventually save money at the same time give an appropriate success in your business’s growth ratio too

Let’s have a look at some of the industries

1. E-commerce & Marketing Industry

As the online shopping e-commerce and marketing industry has been revolutionized much quicker in the recent era with the usage of web chat app platforms. The integration of this real time messaging solution into your existing app, has played a major role in connecting the buyer and sellers at the same level with utmost clarity on their queries related to payment reminders, transaction, and onboarding to their customers, and much more.

web chat app for banking support
Customizable messaging platform for mobile application

2. Finance and Banking

Offering proactive and quick interaction space with other bank employees in the banking sector via online chat platform without investing in back-office functions. These secure messaging apps make the communication more effective, productive, and smooth among colleagues, the same way when it comes to the financial service sector. All this is performed inclined with on-premises or on-cloud infrastructure installation collaborating high-end GDPR-compliant and leak-proof security to be fearless from hackers.

Recommended Reading: Conversational Banking | How To Build A Fintech App?

3. Digitized Healthcare

Digital healthcare app connects the doctor and patient with cost-effective, voice and video-calling real time chat platform, where the patient can set an appointment, consult the doctor, share medical documents – diagnostic reports, X-rays, etc. Moreover, the usage of this healthcare app has made a great impact on patient’s expenses by reducing their traveling.

white label video calling solution for healthcare and fitness

4. E-learning Industry

Rising connectivity with video call API or online video calling app has changed the traditional routines and showed a new light for learning with online and internet. Today the education system is using the best team chat app to connect the teacher and student with a real time mode of communication via chat, voice, and video. This involves thousands of students and teachers under a single roof of a virtual classroom where they can coordinate and share the study materials ensuring high-end encryption.

We invite developers to try and test our free chat SDK

5. Social & Dating

Chat has become an integral part of social and dating apps these days. The features that enable users to communicate with friends or their potential partners have driven huge attention among the younger generation, elevating engagement within the apps. In particular, when it comes to dating apps, online chats have helped users to get to know a person before committing to meet or take the relationship forward.

6. Telecommunication

With chat in a telecommunication app, users can ask questions directly to businesses, make inquiries, or resolve issues. This can skyrocket customer satisfaction and attract more new users. Similarly, with the rise of remote work around the world after Covid-19, chat has made it easy for users to connect with other employees and businesses around the world. They can also seamlessly share photos, videos, and documents, and stay connected regardless of physical distance.

Now, let’s have a look at some of the best chat platform API providers for mobile and web apps for further better clarity.

Comparison Of The 9 Best Chat Service Providers Of 2023

Since the market is filled with so many best picks to consider, sometimes finding a unique real-time chat solution can be a big deal. So, here we’ve broken down eight of the best online chat solutions providers for you to have a better understanding of what they like, their offers, compatible platforms, and much more.

1. MirrorFly

The #1 & Developer-friendly SaaS & Self-hosted Chat SDK!

Chat Service Providers for mobile app
Customizable chat API for Telecom

Founded in 2008, MirrorFly has marked its all-time presence in all modes of communication – chat, voice, and video. It uses both SaaS and SaaP based models to connect people and businesses across the world in real time. Thus, its messaging APIs and SDKs complement all kinds of enterprise’s needs.

MirrorFly mainly targets connecting people and businesses across the world in real time through multiple It is a developer-friendly platform that eradicates all the complexities by fixing its APIs into any third-party device easily. It has made its availability with a variety of pricing models – self-hosted (one-time license cost) and on-cloud (monthly subscription), to choose from as per your business needs. As a result, today it has reached the place where it has been recognized as the best chat API and SDK provider for iOS, Android and web apps.

MirrorFly’s In-App Communication Features

Supportive Platforms :
  • Android, iOS and Web Apps
  • Facilitated with On-cloud/on-premises hosting
  • Highly innovative UI/UX design for better user engagement
  • Highly-compatible and flexible APIs to enhance any chat app
  • Instant Support
  • Available as both monthly subscription and one-time license cost
  • No site analytics and email notifications

Why Choose MirrorFly Chat API & SDK?

MirrorFly is the most powerful and developer friendly API and SDK providers with chat, voice and video features that are mostly looked up for

  • Over 150 + chat features that can be integrated effortlessly into any existing or pre-built device
  • Support 1M+ concurrent users
  • White label chat solution facilitated with ready-made platform
  • Self hosted infrastructure with on-cloud/on-premises option
  • Pricing is available as both self-hosted (One-time-license cost) and On-cloud (monthly subscription)
  • Enables high-end security with HIPAA, GDPR, AES-256, and much more.

2. TroopMessanger 

Team Collaboration and Instant Messaging App

Troop Messanger for chat app
White label in-app messaging API for Social and Dating

Troop Messenger is a stand-alone platform with instant messaging that provides its service for all kinds of businesses in the form of on-premise chat, SaaS or real-time messaging API and SDK.

It is a user-friendly official chat solution that contains contemporary features for any business needs and necessities. Moreover, it synchronizes the conversations and files across all the platforms parallelly where its array of commands allows you to have instant messages interaction with one-on-one or group conversation.

It provides super proven security protocols for secure data of messages, calls, video and files with the customization of your chat UI as per your business requirements.

Troop Messenger Chat Platform Features

  • One on one Messaging
  • Audio Messaging
  • Bulk Messaging option to communicate with multiple users at once
  • Secure & Reliable
  • Read Receipts
  • Recall, edit and delete
  • Live location tracking
Supportive Platforms :
  • iOS, Android and Web Apps

3. Apphitect

Modern Day Messaging & Call SDK provider for Web and Mobile Apps

chat api providers for web and mobile
Customizable chat solution for social community

Apphitect is a leading instant messaging API provider with offline messaging facility that provides several features like personal-chats, social interaction type, etc. Apphitect is a UAE-based real-time communication API and SDK provider founded in 2008.

It provides custom chat app experience to their users with enriched UX, voice and video call integration with native messaging SDK support, multimedia sharing, etc.

Apphitect Chat Platform Features

  • Geolocation tracking
  • Voice/video calling and recording
  • Voice/Video conferencing
  • VoIP/SIP calling
  • Screen Sharing
  • Presence indicator & social integrations
Supportive Platforms :
  • Android,iOS & Web Applications
  • Provides unlimited storage with on-cloud/on-premises infrastructure
  • Zero down time
  • Highly secure and scalable
  • Docs and Support
  • No monthly subscription

Why Choose Apphitect Instant Messaging API & SDK?

Apphitect instant messaging APIs and SDKs are mostly preferred by developers for being fully customizable with over 150+ real time chat features with easy integration into any mobile and web app. Since it is a SaaP-based model it is made available at one-time license cost with a self hosting option of on-cloud/on-premises services enabling unlimited storage space. It provides a safe and secure end-to-end-encryption over conversation and data.

4. Sendbird

A Complete Chat Platform for Android,iOS

best top chat sdk for mobile app
Scalable video calling software for Gaming

Sendbird is a leading chat platform for websites and mobile devices which was founded in 2012. It takes care of most of the operational complexities under the same roof, providing the rich chat service with voice and video calling experience.

Sendbird Chat Platform Features

  • Direct and group calling 
  • Image filtering for better clarity
  • Multi-device support 
  • Chat moderation 
  • Duto-reconnect across any device
  • Call recording and quality scoring to have a track of data
Supportive Platforms :

  • iOS, Android and Web Apps
  • Pros
    • Enables a variety of private group channels that can fit into any use case
    • Permits chat users to freeze a chat channel
    • Auto translation
    • Available on free trial on all Pro Features
    • limited Customization
    • Beta version for video and voice calling
    • The start-up does not enable any access to essential chat features such as announcements and delivery receipts.

    Why Choose Sendbird Chat API?

    Sendbird is mostly liked by the developer mainly for its interesting features that can be shared with encrypted files and autotranslations within the chat. It could be the choice for enterprises to have user support but when it comes to pricing, it may be a challenging one for small start-ups to rely on.

    5. Getstream

    Scalable Chat API provider for Any Apps

    Getstream chat for mobile and web
    Customizable real-time chat software for organization

    GetStream.io is an enterprise-grade chat and activity feed provider that builds a scalable and customized chat app in days. It was established in 2014 and has served over billions of end-users. It is one of the popular ones among other activity feeds that has supported Twitter, instagrans, Scaleforce, etc.

    Getstream Chat Platform Features

    • Threaded conversations for emails, newsgroup and Internet forums
    • Spam and profanity protection for better chat experience
    • Edit and delete messages to avoid miscommunication
    • Direct and group chats to discuss about certain topic
    • E2E encryption via TLS for protective conversation
    • BGP + DNS routing to have a control on entire system
    Supportive Platforms :

  • iOS, Android and Web Apps
  • Pros
    • Activity, notifications & personalized feeds
    • Multi-region support
    • Can be integrated with easy-to-use REST API
    • Giphy, emoticons and file attachments
    • Can be set with ease allowing minimum coding
    • High pricing (499 USD/month)

    Why Choose Getstream Messaging API?

    GetStream.io is with a beefy messaging SDK that is available with numeros custom features and vast UI options that can be utilized to modify the chats. However, besides the broad spectrum of features it’s the high price that can make someone closed off, mostly for the small and startup enterprises. Other than that it could be considered good.

    6. Rocket.chat

    Best Open-source Chat Platform

    open source team chat platform
    Self-Hosted Chat Solution for ios and Android

    Rocket.chat is an open source team chat platform for websites and mobile devices that was established in 2015 provides a robust communication platform bringing infinite tools and people together. It unites all forms of communication under a single roof regardless of the user’s device. It is an omnichannel platform that reduces the cost and increases the team performance by making use of several tools.

    Rocket Online Chat Platform Features

    • Audio and video
    • Screen sharing
    • File sharing
    • Emojis
    • Live chat
    • SMS and CRM Integration
    Supportive Platforms

  • Mobile and Web
  • Pros
    • Provides end-to-end encryption preventing eavesdropping
    • Enables multi-level authentication
    • Facilitates multi-tenant hosting
    • Controls the connections and MAU levels
    • Does not provides any in-built VoIP feature or WebRTC.

    Why Choose Rocket.chat  API?

    Rocket.chat is considered by most of the developers as its an open source with self hosting option. In addition it is easy to integrate with any 3rd party device. It provides complete control over the data and privacy issues.

    7. Applozic

    A Complete In-App Chat Platform for Mobile Apps

    applozic online chat platform
    Scalable communication platform for logistics

    Applozic is a complete instant messaging SDK solution that empowers enterprise-grade in-app chat applications. It was established in 2019 as a real time messaging API and SDKs with chat, voice, and video to any web, mobile and conversational app.

    Applozic Chat Platform Features

    • one-to-one and multiparty chat
    • Delivery and read receipts
    • Timestamps
    • Typing Indicators
    • Media sharing
    • Protect and monitors users
    Supportive Platforms :
    • Android,iOS Applications
    • Provides end-to-end encryption preventing eavesdropping
    • Enables multi-level authentication
    • Facilitates multi-tenant hosting
    • Controls the connections and MAU levels
    • Does not provide any in-built VoIP feature or WebRTC.

    Why Choose Applozic Chat API & SDK?

    Mostly developers go for applozic when it comes to complete chat platforms for website and mobile devices, where it is easy to integrate with affordable cost to scale the user engagement. However, this is despite its lacking opportunity over voice and video features where it does not compliment most essential needs of VoIP, email and SMS messages notifications, voice transcriptions, reactions, moderation features, etc.

    8. PubNub

    Real-time Communication Chat Platform

    best chat api for android
    White-label video call platform for websites

    PubNub is one of the most popular real-time communication platforms which was established in 2010 that provides service for sending data between devices in real-time. It builds real-time features into mobile, web, AI/ML, IoT and Edge computing applications. It has highly reliable and secure chat APIs when it comes to one-to-one, group, and live event messaging with in-app alerts and notifications.

    PubNub Chat Platform Features

    • Access controls/permissions
    • Device targeting
    • Proactive Chat
    • Reporting/Analytics
    • Canned Responses
    • Mobile alerts
    Supportive Platforms :
    • Mobile & Web Applications
    • Provides a good storage and playback space for real time events with zero setup cost
    • Swift API works well with automatic retry for dropped connections
    • Highly reliable and customer friendly
    • Standard Plans does not provides access to PubNub functions, HIPAA and GDPR compliance
    • does not provides good visibility into PubNub API calls as to get translated into any payloads
    • does not support WebSockets

    Why Choose PubNub Communication API & SDK?

    PubNub is mostly liked by developers since they provide a real-time messaging-as-a-service wherein you will never have to manage your own server. Here, the users can manage multi-tenant space quite easily but with coding PubNub still lacks supporting the binary encoded messages where it only guarantees full data replication for their Pro pricing plans.

    9. Smooch

    A Complete Messaging Platform for Business

    live chat service providers
    Develop white-label communication app for Gated community

    Smooch is the conversation SDK platform that allows you to build custom chat app features into applications and web pages. Smooch was founded in 2015 who’s flexible SDK and REST APIs provides you a customized messaging tool to build your chat app development. It empowers and transforms every customer’s interaction into a personalized conversational experience with their enriched APIs and SDKs no matter whether the interaction took place in real time or via a bot chat. To use Smooch’s plugins on a webpage you need to utilize a few of its options that includes the script tag method, npm and browserify, and bower methods.

    Smooch Chat Platform Features

    • Reporting/Analytics
    • Third Party Integration
    • Automated message formatting
    • Message translation override
    • Formatting support for complex use case
    • Canned messages
    Supportive Platforms :
    • Mobile & Web Applications
    • Highly reliable and customer friendly
    • Smooch let your chat platform to communicate with anyone across multiple platform
    • It provides an easy-to-use UI/UX design
    • Strong solution with free plan
    • Communication could be managed only through Smooch panel

    Why Choose Smooch Messaging Platform ?

    Smooch is mostly preferred by the developer as it is highly scalable and flexible enough to work with Objective C and swift on iOS. It can be easily alloted in AAR and JAR formats for developers by making use of Android Studio, Eclipse or Netbeans. Its REST API allows communication with backend tools.

    However, the above data is based on my reviews and research, which might differ from your perspective. But, I have tried my best to get you the most of the genuine details.

    Moving forward, let’s have a look at the concept as to why these chat platforms are that necessary for any business.

    Key Features That Make The Best Online Chat Platform

    When it comes to functionalities, today’s modern chat platform for websites possesses noteworthy functionalities that can be implemented into any mobile or web chat app as per the need of a business. Some of the essential features that are a perfect fit and must be integrated in a chat messaging platform are

    1. Authorization

    Every chat application development begins with an interface that questions user’s authorization, forcing them to sign up with a phone number, email address or any other existing social media account. This allows the user to join this group chat platform and connect with a larger user engagement.

    The regular manner of joining the group is simple but when the user wants to join the group via social media account, email or phone number it slightly differs. This is so as with these the user allows the app to have track of all the contact details that can be automatically reterved to its platform with direct interaction with the client-server API.

    chat platform registration diagram

    2. Importing Phone Contacts

    Instead of updating the contacts manually, these developer-friendly chat platforms have been designed in such a way that can import all the details from your existing contact automatically. This feature will scan all the contacts of the contact book and send them across to the server, where the developers have already set an API comparing the user’s contacts with records in the app’s database. 

    Moreover, the app will only retain those contacts that match the existing one and only that will be marked on the client-side server. However, this scenario avoids the need of a contact book by storing the contact list in the white label chat software.

    custom mobile chat app
    Scalable chat solution for enterprise

    3. Instant Messaging

    white label instant messenger
    mobile chat application development

    One among the core features that any messaging platform can have when planning on how to build a chat app for a website is instant messaging. This can be applied in many ways as the main difference lies between those ways in the data transmission. The process follows in the first case as the messages will be passed through the server and in the second one from user-to-user. 

    Generally, the messages will be stored on a server and all the interaction among the server and user will happen via the HTTPS protocol with SSL cryptography. But, when it is about user-to-user, the data will not be stored on the server, and the authentical will be performed by the central server. This is further followed by each message encryption and later delivered to the recipient via wireless mesh network.

    4. File Sharing

    file sharing for android chat app
    make a white-label chat application for Organization

    Whenever the developer thinks of building a chat app with video, file-sharing capability is one the main features to be considered. For this the developers mostly make use of specific supporting APIs along with passing the data to servers with the help of SOAP and RESTful APIs. This feature allows users to share their already existing document, videos, photos, etc. and also allows them to take photos and videos directly from the white label messaging app to let users capture the moment and share it immediately

    5. Location Tracking

    how to build your own real time chat app
    Customizable messaging platform for Android apps

    To create a white label chat software with geolocation tracking requires CLLocationManager Class for iOS and android.location package for android classes. It enables the users to share their location with other users to identify each other or just to show where they are or their store, office or parking is located. This online chat platform’s location tracking also enables the route from the current location to the final destination point.

    However, apart from these basic features there are some additional features too whose integration can enhance them to be the best chat platforms.

    What Else Do You Need To Develop A Custom Web Chat App?

    When there comes a need to build a chat platform, additional features are the unique ones that have the potential to make your messaging platform stand out from the crowd, certainly leaving a positive impact with high retention and user engagement rate.

    1. In-App Voice Calling

    create an android voice chat app
    Self-managed video calling software for ios application

    No doubt, the dramatic surge of voice calling apps has gained a lot of popularity where it enables the users to record voice messages or call other users in real-time at no cost i.e., this instant messaging platform supports the voice calling feature to experience the best fine tuned voice interaction.

    2. In-App Video Calling

    white label video chat app
    white label video chat software for Dating

    Rise in the demand for video calling is found to continue, which has enabled the user to perform video calling or record a video call in real-time enhancing the user engagement with high defined video quality. However, this feature is useful as it supports during the terrific period of distant socializing.

    3. Channels

    The purpose of this feature is to allow their users to create and join several communities inside a chat messaging platform. This is to build and engage like-minded people to discuss a variety of topics i.e., done via transmitting messages between the sender and the receiver.

    4. VoIP and SIP Calling

    how to build android chat application
    Customizable chat solution for internet

    In digital communication, both SIP and VoIP move hand on hand enabling the agents, clients, and field workers to interact with one another by making or receiving calls from their web chat platform using broadband internet connection instead of regular phone line.

    5. App to App Calling

    Further rise in the technology has enabled this feature where the user can interact with other users by connecting two smartphones over real time VoIP calling. Here, the VoIP API permits to make unlimited number of high-defined voice calls globally with the support of internet connection.

    6. App to Phone Calling

    Leaving behind the traditional strategy in communication, app to phone call enables the user to make a call to any mobile GSM network and landline phone network from their voice calling application. Embedding the SIP trunk allows the users to get connected directly from app to phone.

    7. Phone to App Calling

    The SIP protocol never allows the drawbacks caused by power outages, thus, connecting the phone system to mobile applications with SIP network which is already connected with the data centers is safe. This feature allows conference calling from devices to applications connecting thousands of users from any platform like iOS, Android, and web app.

    8. Live Broadcasting

    how to build your own broadcasting app
    white label in-app messaging features for web

    Live broadcasting feature allows the user to engage with an unlimited number of users within the instant messaging software where the users get connected via frequencies. It ensures the connectivity via video, voice, chat with high quality and low latency rate.

    9. Video Conferencing

    This feature enables the user to create a video conferencing call and have face-to-face interaction at a time with any number of participants ensuring crystal clear quality. Alongside, it also allows transmission of full-motion video images with high-quality audio that can add an addition to any session.

    The above are some majorly considered additional features that can enhance your creative mind to build a real time chat application in android, ios and web. Now, let’s see what else might be needed to give a complete finish to your chat platform.

    5 Steps To Build a Chat Platform

    Ofcourse, Your best web chat platform deserves the best. So, when it comes to more than additional features, it particularizes the strong core features that are mainly considered by those who create android apps to build the most perfect chat application platform.

    Let’s have a look at these core features

    1. End-to-end Customization: Full-fledged customization and upgradable features & functionalities option is one of the best features a web chat platform can ever experience.
    2. On-Premises / On-Cloud Hosting: Flexibility to host your custom chat apps on your own cloud servers or on any premise/ hardware infrastructure.
    3. Whitelabel Solution: This feature allows you to create your own chat app with your brand color, logo, and custom chat app features. Even it allows the hosting services to be on their cloud or on your premises as per your business needs.
    4. Full-fledged Ownership: Enables you to purchase the real time messaging solution at one time license cost with your desired features. And also provides the option of custom chat features with which can add desired features in the future whenever needed as per your business’s demand.
    5. 3rd Party Integration: Instead of creating a new chat interface, you can make use of third party’s available APIs. Here, you can simply integrate your desired APIs into your existing application like iOS, Android, and web app and enhance your custom chat app platform.

    Now, where we have covered everything about core features and functionalities, let’s move on to the security system, as it serves the key purpose.

    Security Speaks Your Success To Create a Messaging Platform

    how to build own chat messaging platform
    how to create a white-label instant messaging platform

    Whether you are planning to make an iOS chat app or a web chat platform, security is a major key element in both cases, or can say it is the most important element that qualifies any application to be a secure messaging platform. End-to-end encryption, multi-mode messaging and synchronization between different platforms are the main keys to have a check on while planning on how to build a chat app for Android or website.

    Build Custom Mobile Chat App : Know About Multiple Technology Stacks

    A tech stack plays a very important role when you are planning to build a whitelabel video chat app. These tech stacks are also known as solutions stack or a technology infrastructure. Each of the tools in a stack creates, analyzes, or ingests data, so that the video chat application can run efficiently when linked to one another.

    Tech stack for Android app development for company

    There are several tech stacks available in the market, but there are certain ones that suit all the devices such as iOS, Android, Web app and desktops. Even most of the top in-app chat providers make use of these

    1. XMPP: It is an open XML technology meant for real-time communication that empowers a vast range of applications that includes instant messaging, presence and collaboration.
    2. eJabberd: It is an XMPP server or a Jabber server and MQTT broker that is supported by the Erlang programming language. It acts as a SIP gateway to create real time services like massive chat, instant interaction, etc.
    3. Apache Cassandra: It is an open-source NoSQL distributed database that is mainly known for its scalability and availability with no single point of failure. It has been designed to handle large amounts of data across many commodity servers.
    4. AWS: It notifies Amazon Web Services which has been broadly adopted for providing on-demand cloud platforms to many businesses, governments, individuals, etc.
    5. Global DNS: It is a name resolver and a Domain Name System service that is offered to Internet users globally.
    6. VPC Security: It is a security feature that allows you to perform inbound and outbound filtering at the instance and subnet level.
    7. Access Control: It is a fundamental data security component that tells who and all are allowed to access and use company’s information and resources.
    8. Amazon S3 Bucket: it is a public cloud storage resource that is available in Amazon Web Services(AWS), Simple Storage Service (S3).They are similar to file folders, that contain data and its descriptive metadata.

    Now, let’s see some more in depth information about these chat app technology stack.

    Uncovered Technology Stack of Chat Platform

    Well, when it comes to technology stacks, it may vary depending upon the project’s complexity and requirement in terms of functionality. Mostly, when it comes to the programming language,to build android chat app using kotlin is preferred the most instead of other languages. But, still we will have a fine tune view over the topic.

    mobile chat application development
    white-label real-time chat software for ios applications

    Let’s have a look at the technology stacks that are used to build a real time chat application.

    Android App

    1. Programming language — Kotlin
    2. Networking — Retrofit 2, OkHttp 3
    3. Database — Room, Anko SQLite
    4. JSON parsing — Gson, Jackson
    5. Image caching — Glide

    iOS App

    1. Programming language — Swift
    2. Networking — Alamofire
    how to build a chat app
    build chat Application secure and scalable

    Back-end Web/ Mobile Chat App Development

    1. Programming language — Swift
    2. Networking — Alamofire

    Third-party services

    1. Storage — Amazon S3
    2. Real-time Engine —Socket.io
    3. Push Notifications for iOS — APNS
    4. Push Notifications for Android

    Once we are clear with the idea of what and all are the things needed to build a custom messaging app, now you might be thinking as to whether it’s possible to make money with a chat app? Let’s dive into that part too.

    Top Monetization Models in Chat App You Must Know!

    Absolutely, once you have created your online chat platform, the next thing is how to monetize it to keep your company on page forever and offer more features to users in the future.

    There are certain ways that can be utilized to monetize your own chat app

    1. Subscription Fees: You can add a subscription fee to your chat platform with which the user who wants to access your application can just pay a monthly subscription and utilize the premium features like making in-app calls, turning off ads, calling to ordinary phone numbers, etc.

    2. In-app Purchases: You can allow your users to buy extra content like sticker packs, games, chatbots, themes etc. to enhance their chat platform app usage.

    3. Sponsorship: This talks about advertisements that are the main source of chat apps. However, it does not mean that you have to overload your chat app platform with ads i.e., your ads insertion must make the user feel comfortable when using the application. Even the Ads that are being played must be annoying instead should be relevant to the users search.

    Explore the Challenges While Building Chat Platforms

    Now, when you have made a note of all the required features to build a custom messaging app, it is very important to have a record of challenges too, that you might face. So, let’s have a look at some of them.

    I. User engagement & Retention

    Well, they are the two major metrics that decide the success of a chat app platform. If you want your app to be on the top, then there must be enough users to appeal to the target audience. So, it is always better to develop a user-friendly and technically advanced app.

    II. Onboarding Experience

    This can be explained well as the user’s first impression could be the best impression. The more is the onboarding experience the less would be the abandonment rates.

    III. Personalization

    It is one of the best aspects of a compelling application as it provides a unique, relevant experience to users. This specifies that if the user is satisfied then will continue using the chat app platform.

    IV. Incentives

    It is one of the best aspects of a compelling application as it provides a unique, relevant experience to users. This specifies that if the user is satisfied then will continue using the chat app platform.

    V. Regular Updates

    Regularly updating the app with new features and personalized content helps to maintain user’s attention and engagement. Thus, it’s always better to have a track of analytics, user behavior, and considering feedback to establish the app.

    With all this let’s see whether MirrorFly could be the best choice to move with?

    How Does MirrorFly Make Difference?

    MirrorFly is one among the top rated real-time in-app chat SDK providers who have always been the first choice for developers, mostly for their very outstanding features that include

    1. Free chat API & SDKs
    2. 100% Customizable SDKs
    3. Whitelabel solution
    4. On-premises Hosting
    5. Pricing – self-hosted (One time license cost) and On-cloud (pay-as-you-go)
    6. High scalability
    7. Voice/Video call Recording
    8. SIP/VoIP Calling
    9. Cross-platform Messaging
    10. High-end security,and much more

    The above are some, but there are more to be counted upon, this is so as CONTUS MirrorFly has targeted all modes of real time communication: voice, video, and messaging. Thus, it provides almost over 150+ features which are so flexible and reliable that can be easily integrated into any of your existing apps including mobile and web apps.

    Moreover, it also supports in providing custom features depending upon the business needs that are industry specific.


    However, the journey to build the best chat platform is not that easy as it seems to be, but at the same time this article has also shown you how it has been represented as the most wanted one as a future of communication with monetization.

    Thus, if this article drives you to think,

    “Do you need a chat platform with all these ever best features?

    And you respond with a YES!

    Then we are really glad to know about your decision to build a chat app by yourself. And we’re pleased to guide you for more clarity with guidance.

    You Can Also Try Out Our Free Chat Platform And Test All Of Our In-App Chat Features
    Try it free

    Frequently Asked Questions

    How much does it cost to build a chat app?

    The cost to build an iOS, Android, or web chat app depends on factors like the size of the app, features to embed, complexity of the app, and the scalability measure. Therefore, if you search in the market for the overall cost of building a basic chat app, you may expect it to be somewhere between  $10,000 to $55,000.

    What are the key features of a chat platform?

    Some of the top features that developers must include in their chat app development are real-time messaging, group chats, file and multimedia sharing, push notifications, user profiles, read receipts, high-end privacy, 100% customizations, and multi-platform compatibility. 

    Does Mirrorfly provide a customizable chat API for my messaging platform?

    Yes. MirrorFly provides a fully customizable chat API solution to deliver messaging experiences that would not disappoint. Our SDKs lets you customize 150+ call and chat features and 100+ UI components so that you can personalize your messaging app the way you need. 

    Is your white-label chat solution available for both iOS and Android apps?

    Yes, MirrorFly’s whitelabel chat solution is available for both iOS and Android apps. You can easily integrate our white label SDKs into your web & mobile apps and build a branded messaging app by adding your company logos, fonts, and themes.

    What is the downtime when migrating to MirrorFly?

    The amount of time required to migrate data to MirrorFly depends on multiple factors like the amount of data, security aspects, and complexity of the migration. However, we assure you that MirrorFly has dedicated resources and support that will make your transition as smooth as possible with zero downtime and no data loss. 

    Do you provide support for migrating from my existing provider?

    Yes, we do provide end-to-end expert’s support and migration services that may help you transfer all your data from existing providers to MirrorFly very quickly and more efficiently. Furthermore, we also offer guided documentation and tutorials to help you get started with our services and features.

    Parthiba is a Product Marketer, helping providers of the various industries like healthcare, education, etc., to elevate their conversation value with the help of powerful communication solutions to drive better communication experience.


    1. Apurva Reply

      Hi, We are looking for chat platform into our android,iOS and web applications. Mirrorfly matches our requirements. We are interested to know moew about it in teams of pricing plans,

      1. parthiba kumar Post author Reply

        Hello Apurva, it really feels great that our chat APIs and SDKs meets your application’s requirement. To brief about our chatsolution, we are in the industry for more than 10 years wherein our solution is unique with its 100% customizable capability and being available at one time license cost. We offer about 150+ chat features that can be easily integrated into any third party device. To know more about pricing and related issues, feel free to contact us. Thank you!

    2. Antonius Reply

      Hello i building dating apps and need to have chat dan voice call feature , can i know the pricing list your chat api platform to integrate in our pre-built apps

    3. Devesh Reply

      I am looking for a white -label chat solution which can be used by our organisation for remote learning. We need a clean LMS, that should suffice our needs.

      1. parthiba kumar Post author Reply

        Hello Devesh, nice to hear about your project. I am glad that you are interested in our white-label chat platform. Of course, our ready-made chat API & SDK would be a perfect solution to satisfy your demands with learning management system as they are 100% customizable with over 150+ chat, voice and video features with easy integration option. To know more about our solution feel free to contact us to proceed further. Thank you!

    4. Ayesha Reply

      We are exploring chat platforms for live interactive online workouts and workshops. may i know your API pricing list for android & ios app

      1. parthiba kumar Post author Reply

        Hello Ayesha, your chat platform for live interactive online workouts and workshops sounds interesting. Of course, thanks that you are interested in our real-time chat APIs and SDKs. With regards to pricing our APIs are available at one time license cost wherein you can have our solution with your selective APIs. To have more clarity on pricing and related issues, feel free to contact us to proceed further. Thank You!

    5. Rene Reply

      We are a community association management SaaS (similar to MyGate) in Mexico. We are upgrading our mobile app, buitl with RN, and want to add in-app chat functionality. Please send me more info about your solution as well as pricing. Thanks in advance,

      1. parthiba kumar Post author Reply

        Hello Rene, your project really sounds great and thanks that you are interested in our chat API and SDK to build your in-app chat app. To brief about our chat platform it is 100% customizable with over 150+ chat features that can be integrated into any mobile or web app. Moreover, our solution is available at one time license cost wherein you can have your desired features. To know more about our solution, feel free to contact us to set an appointment to proceed further with your queries. Thank You!

    6. Kuldeep Reply

      I want to integrate chat APIs to one of my client app. I wanted to know features and pricing along with the limitations

      1. parthiba kumar Post author Reply

        Hi Kuldeep, thanks for your interest in our MirrorFly chat platform. With regards to our solutions we offer about 150 + chat, voice and video features that are 100% customizable and can be integrated into any mobile or web app. About pricing, our real-time APIs and SDKs are available at one time license cost with no limitiation. To know more about feel free to drop your details with us to set an appointment to proceed further. Thank you!

    7. Oyindamola Reply

      We are looking to integrate a chat plaform API with our WebApp . Interested in finding out pricing. and i need docs and support

      1. parthiba kumar Post author Reply

        Hi Oyindamola, good know about your interest in our real time chat solution. With regards to pricing our chat APIs and SDKs are available at one time license cost. To know more about, feel free to drop your details to proceed further. Thank You.

    8. Andres Reply

      We would like to implement a chat solution in our messaging app so our users can interact with each other easily in our social media. We hope to have some news from you soon.

      1. parthiba kumar Post author Reply

        Hello Andres, your social media platform project sound great. Thanks for showing up your interest in our real time chat APIs and SDKs. About our solution ours is a ready-made white label chat solution that is 100% customizable with over 150+ chat features wherein you can integrate that into any 3rd party device with ease. To know more about drop your details to set an apoointment to proceed further. Thanks.

    9. Shashwat Reply

      We want to implement a group chat feature in our android application (Josh Skills ). We have around 25,000 Monthly Active Users and want each group will have around 300 users. There can be any number of groups in our application.

      1. parthiba kumar Post author Reply

        Hello shashwat, looking upon your project, i am glad to let to know that our real time chat APIs and SDKs would the best choice to satisfy your projects needs as it is capable enough to have multiple groups. To know more in detail about the features and related queries, feel free to contact us to proceed further. Thank You.

    10. Muhammad Reply

      i am developing an eLearning web application (.NET) for one of my customer, i need price plans and documentations about your chat API that i can integrate in my web application.

      1. parthiba kumar Post author Reply

        Hi Muhammad, thanks for showing up your interest in our chat APIs and SDKs for your e-learning web application project. With respect to pricing our solution is available at one time license cost and to have documentation or even demo version about our solution, you can contact our team for further guidance. Thanks!

    11. Jeff Reply

      We are developing a mobile app and plan to integrate a service for user-to-user chat and notifications. Please note that I entered my personal email address because your form would not accept my company address (jeff@****). We look forward to discussing MirorrFly solutions.

      1. parthiba kumar Post author Reply

        Hello Jeff, great to know about your project and even we are looking forward to connect with you soon. Thank you!

    12. Ahmad Reply

      Hi Author Thanks for sharing wonderful article i’m looking for best white-label chat platform for existing application with following requirements and suggest me which chat platform fit for my requirements
      Requirements Description 1-1 relation: Partner can contact campaign manager specifically from mobile/web app 1-1 relation: The campaign manager can contact a particular partner directly 1-1 thread: If multiple Agents (campaign managers), reach out to the same end-user, the partner should have two separate conversations threads Embedded: Chat tool embedded within web/mobile app (if possible) Partner Login: As users log in to our app already, we need to utilize the same login for using the chat tool Agents Login: As agents log in to our specific web platform, we need to utilize the same login for using the chat tool Rich Media: Links, images, audio, call Chat history: History of chats to be maintained on both ends i.e. agent and partner Broadcasting: Be able to send messages to a bulk number of users from the platform (if possible)

      1. parthiba kumar Post author Reply

        Thank you Ahmad for your kind words. Anyways, even your application sounds great and the requirements you have for your app seems to be so specific for an organized app. Well, there are many solutions available in the market but look upon your needs I suggest you to go for our CONTUS MirrorFly’s white-label chat API and SDK. This is so as apart from being customizable with over 150 chat, voice and video calling features, it is the one that allows you to build your own business brand using your own color, logo and cusotm features all depending upon your business requirements. Moreover, our solution is highly flexible to be integrated into any third party application easily. It is highly scalable where you can connect with over 1 billion + concurrent users across the world anytime, any device. Hope this would have given you much of the clarity, but still if you think you need to know more on this, feel free to contact us to set an appointment to proceed further with your queries. Thank You!

    13. Saleem Reply

      Hello Team need to add chat in existing app used for schools , and video confrencing for whole classrooms please let me know pricing for SDK both ios and android
      Thanks in advance

      1. parthiba kumar Post author Reply

        Hello Saleem, Great to know about your e-learning app and your interest in our application. I am quite assured that our real-time white label chat API and SDK would be a great choice for your demands mostly for its unique customizable features wherein we offer over 150+ chat, voice and video calling features with extensible custom feature option which can be integrated into any existing or pre-built device or app easily. Now about you the pricing, our solution is available at one time license cost as well as in cloud model with monthly subscription concept all at your comfort. So, feel free to contact us to proceed further. All the best!

    14. Brian Reply

      Hi! We are a startup in the professional networking sector. We are interested in your live video call API solution. Similar to professional networking platforms like Airmeet and Brella, we are looking to put heavy emphasis on helping our users make new valuable connections through video call. I’m quite intrigued by your pricing structure breakdown as well as the video monetization feature.

      1. parthiba kumar Post author Reply

        Hi Brian, good to hear about your project with video calling API and SDK & I am much pleased too with your opinion on our pricing structure. Well, I am set assured that our white label chat platform would be a great choice for your business need and you will never be regret about. With regards to our pricing, we are very much about our customer’s comfort – so we have them as with one time license cost as well as with cloud model (monthly subscription), so you can have a choice at your preference. So, feel free to contact us to proceed further with pricing and other related queries. Thank you!

    15. meir Reply

      hi i would like to know if you MirrorFly Chat platform support for flutter framework, and also if you provide a pre-made ui component i can inspect, and also the pricing model – do you have a pay-as-you-go model? thanks meir

      1. parthiba kumar Post author Reply

        Hello Meir, Thanks for your enquiry with our chat platform Yes, of course our solution is flexible with all tech stack and we provide a fully build customizable APIs that can can be integrated into any exisitng or pre-built device. With regards to pricing model – yes, we do offer pay-as-you-go model. You can have a check with our pricing details from our website. But still if you feel to have further clarity, feel free to contact us to proceed further. Thanks once again!

    16. Leon Reply

      I need a simple communication system for no more than 3 to 4 participants in a video session. Screen sharing by one major participant to another participant when there are only 2 participants.its my requirements i think MirrorFly API right fit my business ideas can you share me your pricing list and with customization plan

      1. parthiba kumar Post author Reply

        Hi Leon, Good to know about your project. Yes, ofcourse MirrorFly’s real-time white label chat solution could be the best fit for your business needs. We have our pricing in varieties – one time license cost and monthly subscription at your comfort. So, you can have a check with our pay-as-you go model pricing details from our website and for one-time license cost, you can contact our team to have more clarity. Kindly, contact us to set and appointment to proceed further. Thank you!

    17. oneil Reply

      Hi Have a great day i have an idea to build chat platform like whatsapp so basically this app is a communication app however the main purpose is for people to communicate across different languages. i want an app that will allow you to call somone of different language, and when you speak, your voice is translated to their understanding all in real time. do you provide API & SDK for my requirements with Monthly subscription plan and already i have tried Sendbird and getstream but not fit my requirements

      1. parthiba kumar Post author Reply

        Hi Oneil, your idea to build such an app really sounds great. Yes of course, our chat platform APIs and SDKs can be a good fit for your business requirements. Our solution provides compatibility with more than 100 languages that will be able to cope up with your users needs. With regards to pricing – we provide options for you to choose from – Yes, we have one time license cost as well as monthly subscription, all at your comfort. To know more pricing you can visit our page. Hope this will help, but if you are in need of more detailed understanding about our features then feel free to contact us to set an appointment to proceed further. Thank You!

    18. noam Reply

      Hi! I am contacticing you from a startup called bitz. We have created a online chat platform where individuals can ask experts in different segments for advice. At the moment customers only get to ask one question, and in return get one advice but we are looking to develop that function into a chat where the customer and expert could have some sort of dialogue. From what I understand, you might be able to help us developing this service and if so – pleace let me know

      1. parthiba kumar Post author Reply

        Yes of couse Noam, our chat APIs and SDKs would be able to support your app’s requirements. We offer a platform where you can chat with group of people anytime across any device despite geographical location. Moreover, with chatting you can also share your images, documents, videos, etc., under our secure and protective end-to-end security standards. I believe that you would have got some clarity with your query but still if you feel the need for more claity, kindly contact us to set an appointment to proceed further. Thank You!

    19. ammar Reply

      Dear Mirrorfly Team: i need to build web chat app run in ios and android have voice and text messages you can contact me on my email only thank you ammar

      1. parthiba kumar Post author Reply

        Hi Ammar, pleased to know that you have chosen MirrorFly for adding communication features within your web chat app. I am sure that our in-app chat APIs and SDKs will help you add the best messaging, voice and video capabilities within your web app. And yes, they are compatible with both iOS and Android platforms. Get in touch with our team and explore all other exclusive features in MirrorFly to create an amazing chat app. All the best to your efforts!

    20. chris Reply

      We currently leverage a hometown bidirectional messaging tool in our platform and evaluating a move to a third party. Upfront would just need to know about white label solutions and APIs/SDKs

      1. parthiba kumar Post author Reply

        Hello Chris! Thank you for getting in touch with us for your chat migration enquiry. MirrorFly would be an ideal choice for flawlessly re-establishing your bidirectional chats with 150+ features inclusive in it. Besides, our white label chat APIs and SDKs are 100 % customizable and is sure to fit your communication needs perfectly. For more clarity, feel free to contact our team. Thank you!

    21. june Reply

      Hello we are a start up e-learning company we have not launched yet but we are intereseted in some of you services. We would like to make use of your 1 0n 1 chat feature, your video call feature, and your group messgae feature

      1. parthiba kumar Post author Reply

        Hi June, delighted to know that you’ve chosen MirrorFly for your e-learning business. I am completely confident that our 1 to 1 messaging, video call facilities and group chat features to your mobile or web apps will create a great communication environment for your teaching and learning sessions. Also, we just don’t stop here. Explore more of our features that fits your e-learning platform and create amazing interactions among your students and tutors. Best of luck to you!

    22. muzamil Reply

      Hi, We would like to know more about online chat platformand the pricing model. We are looking to integrate in our android mobile application. Thank you Muzamil

      1. parthiba kumar Post author Reply

        Hello Muzamil! Appreciate your wise decision to integrate MirrorFly’s chat features for your Android App. We provide in-app chat APIs and SDKs that comprise more than 150 features that have enriched several leading app’s communication infrastructure. We are happy that you are interested in joining the list too. Our pricing plans are designed for both self-managed and cloud hosting. You may opt for a monthly subscription or go for a one-time license cost depending on your requirement. I’d recommend you to read our pricing page for a more clearer picture about the packages suitable for your app. Best of luck to you!

    23. kamal Reply

      I need white label chat software api for taxi booking app. driver and user can make call but can’t see the actual number. All inbound and outbound call should be complete via a virtual number only. Do you provide such kind of service.

      1. parthiba kumar Post author Reply

        Hello Kamal! Yes, we do provide a white label solution with call masking facilties for your Taxi booking app. MirrorFly’s APIs can help you protect the privacy of your users and drivers by assigning separate virtual numbers to both the parties. This way, you can witness secure conversations taking place in both inbound and outbound calls within your app. Why wait while you could explore more features with us for your taxi booking app? Write to us now!

    Leave a Reply

    Your email address will not be published. Required fields are marked *