Voice Calling API: How Does It Help Enterprise Apps?

Enterprise apps work the best in connecting users in a corporate environment, and the trend is undoubtedly booming. 

In fact, a report by Statista states that the global enterprise applications software market is all set to reach 334 billion USDs in 2025. Eventually, the need for voice calling capabilities to connect employees, employers, clients and customers in a business setting is on the rise. 

So, what’s the easiest and most efficient way to build voice calling into your enterprise app? 

Well, in this blog, I’ll  take you through the following insights:

• Why do you need a voice call API for your enterprise apps?
• Advantages of Voice Call API for Business Apps
• Why Should You Choose a Programmable Voice API?
• Does your industry need a Voice Chat API?
• Which Voice call API is best for you?

Without any ado, let’s get into the details! 

Voice Call API For Enterprise Apps: Why Do You Need It?

Simply put, voice call API is the technology that can integrate VoIP functionality into your app. It enables your users to make and receive calls over the internet, without hanging on the phone lines. 

Guess what? Video call APIs are built on top of a standard and technology called WebRTC, that makes real-time communication seamlessly possible. 

Nevertheless, WebRTC is actively used by giants like Google, Microsoft, and Apple, and is considered the future of building communication into apps and browsers.

Advantages of Voice Call API for Business Apps

An enterprise app that has calling capabilities can yield a rich engagement into your apps and eventually leads to higher conversion rates. But there’s just more!

Let’s look into each one of them one by one. 

1) Automated Voice Response to Customer Queries: In scenarios where your customers need clarification about your products/ services, they expect a quicker turnaround time and instant solution. 

But this is not always possible even if you implement 24/7 support. This is where you’ll need an IVR (Interactive Voice Response). 

So, what is IVR?

Interactive Voice Response (IVR) is an automated phone system technology that allows incoming callers to access pre-recorded information directly, without the need of a human agent. 

Moreover, this IVR system will not only respond to your caller’s inquiries but can also be utilized for a variety of purposes. They include surveys, promotions, polls, payments, brand awareness, and much more.

2) Ensures Relief to the Customers with their Privacy: Assuring privacy over customers’ data is the key behind any successful business. 

With respect to this need for privacy, Voice call API safeguards customers’ privacy and data security using REST API and transaction webhooks.

This way, you can implement reliable and secure omni channel communication capabilities into your apps.

3) High Rate of Productivity: When you integrate calling API into your enterprise app that has a CRM, it typically makes project management easier and smoother. 

On the other hand, if you’d like to set up a helpdesk, it is easy to connect your support representatives and your customers. On the whole, you can leverage a productive work ecosystem with communication capabilities.

4) Loop Call Flows, have control over calls: Gone are the days when employees in an organization need to connect to different departments or have to set call backs. 

With a call transfer and call forwarding functionality, you can easily get things done within minutes, and increase business conversions.

5) Enhance Tracking: Sometimes, users prefer to record their calls for future purposes. With an API, you can let your users record, track and retrieve calls automatically.

Why Choose a Programmable Voice API for a Successful Business?

A programmable voice calling API comprises basic to advanced features for rapid and smooth communication. They may include outbound calls, call recording and conference call management. 

Here is a list of in-app communication features that you may need to include, for the success of your business app. 

1) Media Streaming

Let’s say that when a call is initiated, the API duplicates, delivers, analyzes and returns them in real-time. Fortunately, the API will not allow the second recipient to occupy the call stream. 

So worry not! Your users will not degrade the quality of the calls or face drop face connections. 

2) Audio Conferencing Globally

By using APIs, you can implement  audio conferencing capabilities into your enterprise apps. This enables the application to connect people and teams across the world with highly configurable behavior.

3) Browser Complexity

Every web browser, Android, and iOS are different as they implement voice calls differently. The quality of API can have a great impact over the platforms as the low-level API puts the cross-platform to work. But the high-featured APIs can take care of all browsers and platform differences automatically.

4) Handling Browser and Platform Updates

An API lets your web browsers and mobile devices get updated automatically. This enables the user to have new functionality every time they use the platform.

5) UI and layout design

Voice call APIs offer a UI kit and the full-featured API gives a drop-in video widget. You can customize the features using CSS and JavaScript for layout.

Top 10 Voice Call API Use Cases For Enterprise Apps

Almost all the industries have apps that use real-time communication APIs to establish video, voice and chat capabilities. 

These help  businesses to increase sales and streamline internal processes. Here I have listed the best 10 use cases of voice call APIs:

1) Construction

Integrating a voice call API into construction apps lets you connect Architects, Engineers, Contractors, Sub-contractors Designers and Manual workers. 

2) Customer Support

Provide the best support to your customer by resolving disputes and concerns. Set up direct voice calling into any Android, iOS or web app, so that users can get the best help they need without any hassle.

3) On-demand

Don’t make your customers wait for their online orders. Give them the flexibility to call your support team and check on their orders. Reduce churn rates like a pro!

4)Manufacturing

Streamline the entire manufacturing process by connecting engineers, workers and project managers. Keep them in the same line by collaborating via one-to-one or group voice calls. 

5) Gaming

What’s more interesting than playing games with friends? When staying apart, connect gamers virtually and keep them on the same page of the game with scalable calling features on your gaming apps.

6) Logistics

Connect everyone in the supply chain to stay informed of the process, so that your users receive their shipments right on time.

7) Telecommunication

Drive huge engagement in your telecom apps by connecting users on your own app via VoIP calls, rather than using traditional phone lines or third-party apps.

8) Real-estate

Real-estate is on a boom and apps with calling features can be one of the best reasons for it. So, do not delay to give your app the ability to make and receive calls.

9) Retail & Ecommerce

Keep your users well informed about their purchase, with the facility of making calls to check on their orders anytime, anywhere via your app. 

10) Transportation

Waiting for a cab or taxi can sometimes be intimidating without prior information about the delay. But having a calling feature in your app can curb most concerns by connecting users and drivers right away for the whereabouts. 

Build a Voice Calling Into Your Enterprise App with MirrorFly

Today the marketplace is all about new technologies. And building a voice chat app is something too essential when it comes to communication and business growth. 

Among many options, MirrorFly is one of the most trustworthy communication API and SDK solutions that has built never-ending trust among people worldwide. 

It has more than 150 video, voice and chat features, and delivers crystal clear calls at 99.999% uptime SLA and average response time below 100ms. 

Above this, MirrorFly lets you customize the video, voice and chat features and white-labels it for a one-time license cost. 

If you rather prefer a monthly subscription to the features, well, MirrorFly resolves these requirements too!. It has a SaaS plan that has 3 different affordable plans: Easy, Essentials and Premium. 

Feel like you need more information on the product and features. Wait not! Contact our team of experts now! 

Final Summary

That’s my take on Voice call API for Enterprise Apps!

All Voice Call APIs offer unique features and calling capabilities.

But all of them are suitable for business apps. 

I’d suggest you carefully review your requirements and decide on the appropriate budget.This will immensely help you make a clear decision. 

My recommendation: If you want the best voice call API, MirrorFly is the #1 Voice Call API 

Frequently Asked Questions: