How Does Voice Chat Application Help For Enterprises In 2023

Voice communications have been an essential part of communication for businesses and enterprises. In recent times, voice call APIs have simplified the integration process of adding voice calls to your business communication apps.

Almost 94% of communication during work time is through voice calls. Among those, 87.5% tend to use video calls for communication types such as meetings, collaborations, high-ticket sales, etc.

In this article, you can find a detailed report of voice call API features and benefits, use cases, why you need one, how they help your business, 6 steps to build one, and the industry-leading voice call API provider MirrorFly’s overview.

What is the voice call API?

A voice call API (application programming interface) is a set of pre-developed programs that allows you to integrate voice call technology with your preferred platforms.

With voice call APIs, developers can easily integrate voice technology into your website or applications, and users can easily make or receive calls, use call diverting, make one-on-one and group calls, wait for calls, etc.

Voice call APIs generally adopt and function through VoIP (Voice over Internet Protocol), which sends and receives signals through the Internet. It facilitates the global communication of voice calls at a lower cost than traditional phone lines.

Why do you need it?

Building your own voice call apps or integrating voice call APIs into your preferred platform has enormous benefits for increasing your business standards.

With the voice call API, you can boost your business’s communication performance by providing customer support and team management efficiently.

Moreover, voice calls provide you with the flexibility to attend to important matters in real time. Rather than dropping an email on an urgent matter and leaving it to sleep, someone else’s inbox will definitely put you under pressure. But voice calls can eradicate this issue in a moment.

Finally, there are multiple providers available in the market who provide complete voice call solutions through their APIs and SDKs. You can buy it and easily integrate it into all your platforms, such as Android, iOS, Web, and desktop, at a lower cost than building your own voice call app.

What are the features of the voice-calling API?

Voice call APIs allow you multiple features and benefits that meet the standards of modern communication systems. Here are some of the advanced features of voice chat APIs:

• Call recording: It allows you to record ongoing calls to save them for future reference or transcription. Recording options have helped the telecom industry for quality and training purposes; in IT projects, they help in understanding customer needs, etc.
• Call routing and forwarding: With these options, you can easily forward or route calls to certain departments when an expert in technology is needed. This simplifies the workload of making multiple calls for complex queries and solutions.
• Interactive voice response (IVR): This helps in recording automated voices and playing them back to guide your customers through FAQs or basic queries. By facilitating IVR, you can set reminder calls and minimize the manpower involved.
• Call analytics and monitoring: Voice call APIs provide you with analytics about call duration, call quality, call volume, etc. Through this, you can analyze the metrics of your support agent performance, customer behavior, and system efficiency for future improvements.
• Conference calls: Voice call APIs may allow you to make conference calls. Where you can invite your team members and pass information, share ideas, collect reports, etc. You can simultaneously add or remove any person from the ongoing call.
• Call encryption and security: Voice call APIs are end-to-end encrypted, so only the speaker and receiver can know the context. This enables the user’s privacy to remain protected with advanced security standards.
• Call control: Users can control their call volumes, mute or unmute, hold, divert, swap, and merge ongoing calls. And answering or ending the call is fully controllable by individual users, which gives them their privacy.

These features allow you to communicate in a more modern way, allowing room for your privacy and enriching the user experience.

How does the voice call API help businesses?

Voice call APIs expose multiple features and benefits in terms of business communication. Here are a few benefits that help improve your business communication standards:

• Enhanced customer support: By integrating voice call APIs into your websites or applications, you enable your customers to contact your support agents when issues arise. And solving those issues in real-time makes your customers delightful.
• Real-time collaboration: No more waiting time to solve a query in this fast-paced world. Voice call APIs enable real-time interaction and collaboration between your business, customers, teams, and vendors. This helps you have efficient business communication.
• Improved customer engagement: Keep your customers engaged by giving them opportunities to connect with your business when needed. Customers are said to be more engaged with a business over the long term when they have easier options to contact.
• Voice-enabled applications: With the voice call API integrated into your website and applications, you can add voice chat features. This helps in saving time for typing long paragraphs and finding solutions with ease.
• Scalability and cost efficiency: Voice call APIs help you reach a global audience at a minimal cost. This helps your business scale up by reaching global customers at a lower cost.
• Integration capabilities: Voice call APIs can be integrated with other communication channels such as voice and chat. This helps users switch between voice calls, video calls, and instant messages, which improves the overall user experience in a positive manner.

These are a few of the benefits that come in handy the moment you integrate voice call APIs into your web and mobile applications.

Top 10 voice call API use cases for enterprise apps

Voice call APIs can be used in any business or enterprise where effective communication is required. Here we have listed the top 10 enterprises where voice call APIs are a must.

• Construction: Integrating voice call APIs in construction apps helps you connect architects, engineers, contractors, sub-contractors, manual workers, and customers simultaneously to discuss designs, completions, and progress.
• Customer support: Connect your customers and support agents through voice calls to solve queries in real-time. Keep them posted with new updates and offers through IVR.
• On-demand: Letting your customers and delivery agents connect in real-time voice calls increases trust and satisfaction in on-demand services.
• Manufacturing: Connecting engineers, project managers, and workers helps in streamlining the manufacturing process.
• Gaming: Keep your gamers connected via voice call while playing games to help each other and succeed as a team. It increases their vibe, and every game becomes a team sport.
• Logistics: Maintain track records for everyone in the supply chain and keep them posted about the process flow with real-time voice calls.
• Telecommunication: Increase user engagement in your telecom apps by connecting users via VoIP calls rather than having traditional phone or third-party apps.
• Real estate: A booming industry leaves no room for doubts and queries. Connect with your customers through voice calls, follow up with them regularly, grasp their requirements, and give them what they need.
• Retail & Ecommerce: Inform your users about their purchases, price drops, offers, and promotions regularly through voice calls to save their preferences. And also to convert them into sales.
• Transportation: Never let your customers get frustrated by long waiting times without any updates. Connect your drivers and customers through voice calls to keep them posted on updates. It makes them feel good, as they know the status.

These are some of the top use cases for voice calls in enterprises. The primary goal of involving voice calls in communication mode is to keep them posted, reduce waiting time, and solve queries.

6 steps to build a voice chat app

Building a voice chat app involves several technical steps to be followed. Here I have simplified the process of building a voice chat app in six steps:

Step 1: Define app features and requirements.

• Start with the requirements and purpose of your voice chat apps. Define its features, such as one-on-one calls or group calls, calling features, user privacy, and everything else.
• Define your target platforms, like Android, iOS, the web, and desktop.
• Personalize your target audience—individual users or enterprises—based on features.

Step 2: Design the user interface

• Concentrate on designing your app’s user interface, like showcasing the features, landing page designs, user flow, benefits, detail structure, etc.
• Use wireframe tools for proper design structures.

Step 3: Setup server infrastructure

• You can either develop or choose a server infrastructure to handle backend operations.
• Servers must be capable of handling real-time communication even at low latencies, like websockets or WebRTC.

Step 4: Implement user authentication and security.

• Implement user authentication so that only authorized users can access your voice chat apps.
• Enable robust security features like end-to-end encryption and AES security standards to protect your users security and privacy.

Step 5: Develop voice communication functionality.

• Integrate voice communication features into your app.
• You can do it either by integrating voice call APIs for real-time communications, like WebRTC.
• Implement features like access to microphones, call hold and forward, call merge, call waiting, volume controls, etc.
• Test voice communication at various levels of latency to ensure call quality.

Step 6: Test and deploy

• Test your app’s functionality through various methods to ensure the quality of your product before launching it into the market.
• Debug the errors that arise during the testing period.
• Deploy in the necessary marketplaces and reach out to target audiences.
• Maintain products through regular checkups and keep up providing good service.

By following these six simple steps, you can build your own voice chat app and launch it on your preferred market and platforms.

How do MirrorFly voice chat APIs help enterprises increase customer satisfaction and revenue?

MirrorFly is a feature-enriched and secure voice chat API for enterprises. They do offer fully customizable chat, voice, and video APIs for enterprises to eradicate communication gaps.

You can easily integrate MirrorFly’s voice chat APIs into your preferred platforms in just 20 minutes with a one-time license cost and white label solutions.

They offer ironclad security features like end-to-end encryption and AES 128 security standards to ensure users security and privacy.

Features

Their voice chat API offers several benefits to enterprises and developers, such as

• One-on-one and group voice calls
• Conference calls
• Call forwarding, Call holding, Call waiting, etc.
• 99.999% uptime SLA
• Hiring a team of dedicated developers
• Ultra-low latencies
• Global reach with VoIP calls

Moreover, their voice chat APIs can be integrated into any platform as they are programmed with multi-platform programming languages.

Whether you use it in iOS, Android, web, or desktop applications, MirrorFly’s voice chat APIs support native-like performance.

Closing note

I would like to show my gratitude for reaching this far and investing your precious time in reading this article. I hope you have been filled with the information you need to build your own voice chat app and integrate voice chat APIs.

Here’s a key: If you still have any queries regarding voice chat APIs, you can directly talk with an expert through a voice or video call and clarify them.

Even you can claim your free demo for MirrorFly’s voice chat APIs and test them with your product.

For any further queries, you can post them in the comments section down here.

I’ll catch you in further future blogs; until then, bye-bye.

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